I woke up this morning to an email saying my password was requested to be changed at...

GetHuman-chloedut's Recover Disabled Account issue with Facebook from October 2019

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Before contacting them, items GetHuman-chloedut may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-chloedut's own words
I woke up this morning to an email saying my password was requested to be changed at *:**am at which time I was asleep. I confirmed this wasn’t me and then went on to my Facebook which was disabled! I emailed Facebook to ask why and they said it’s permanent loss of my account due to not following the terms. I then emailed them stating no rule was broken and it was attempted to be hacked in the night, I also explained I have my business page on there which is now also permanently gone through no fault of my own so I’m now loosing money, business and my income, I’ve lost years of pictures, comments on photos from my Nan before she died this year which are irreplaceable and I will never get back. I received an email back stating that it’s permanently disabled, they won’t be able to reactivate it, and this is their last email they’re sending me.?!?! No help, no listening to the fact I was hacked!!! Then I’ve just been on my messenger and seen someone at the top of the list that I had added? (I hadn’t) it looked like a Chinese*Japanese man who I don’t know and I couldn’t tell you the name as when I clicked on him at the top of my messages, it logged me off?! I’m so frustrated, been hacked, loosing money from business as I type this, lost precious personal pictures and messages I will never get back, and Facebook are not willing to help.

GetHuman-chloedut did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Disabled Account issue
Reported by GetHuman-chloedut
Oct 30th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 742947 others
0 customers following this

Timeline

GetHuman-chloedut started working on this issue
Oct 30th, 2019 11:08am
GetHuman-chloedut indicated the issue is not fixed yet.
Oct 30th, 2019 7:53pm
GetHuman-chloedut indicated the issue is not fixed yet.
Oct 30th, 2019 7:53pm

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