Facebook Customer Service Issues

I've been struggling to access my Facebook account for three weeks now. Every time I try to log in, I get a message saying my email doesn't match any account. When I searched for my account using another Facebook account, I couldn't find it. It seems like my account may have been deleted, but I didn't do it. I'm confused and worried. My Facebook account email is jakebuka[at]yahoo[dot]com. My username is Buky Frost Ulelu. Can someone please help me retrieve my account?

I am having trouble accessing my Facebook account as I no longer have the same phone number associated with it. Additionally, my account has been compromised by a hacker who is commenting on my behalf and changing the language settings. Despite enabling two-factor authentication, this person was still able to access my account successfully. I am frustrated by the lack of support I have received in addressing this issue over the past few months.

Hello FB team, I need assistance with my Instagram account created as MelindaUsandivaras a few years back. I am unable to access the account because I used an old email that AOL deactivated due to inactivity caused by spam. This has left me unable to login to Instagram to delete the profile or change the password. I would appreciate your help in removing my information and account from the platform. Thank you.

My Facebook account has been hacked, and I'm struggling to regain access. I keep getting messages about joining unknown groups daily, causing frustration. I'm facing difficulty because I used the wrong birth year when creating the account over a decade ago, making it impossible to remember. Due to recent security issues with my bank, I'm reluctant to send any official documents. To resolve this, I'm requesting a password reset sent to my email, [redacted], which I regularly update for security reasons. Family members are also willing to assist in proving my identity. Hoping for a swift resolution. Thank you.

My phone was stolen. I recently purchased a new phone from the same company and service provider, with the same phone number, but a different device. I have been attempting to access my Facebook account for four days now. Unfortunately, I had enabled two-factor authentication, and as I had never logged into Facebook on this new phone before, the SMS login code is being sent to my cellphone, which I am not receiving. I can receive texts from everyone else, including other apps, except for Facebook. Please assist me in recovering my account! I have had my Facebook account for years, and it contains many important photos. It is my primary means of communication nowadays.

I have noticed that some individuals on Facebook are selling themselves and creating a pornographic platform. Facebook is intended for connecting with friends and family, not for such activities. This issue has caused harm to many relationships, and it is crucial to address it promptly as it is illegal. Proper measures should be implemented to identify and remove these profiles. I would be willing to contribute to this effort if given the opportunity. This situation is unacceptable, and platforms like MySpace did not tolerate such behavior.

I have two pages for the same project. One was named during a campaign, and now we want to change the campaign name to match the project name, which is Heywear - the name of the second page. I am the admin for both pages in Business Manager. The merge link is not approving the change because the names are different. I believe that a project or company should be allowed to change names upon launch. Can someone assist me with this issue? Thank you.

My account was hacked by someone. I attempted to seek help from the unhelpful support center. They requested inappropriate photos and money for explicit content and meetups. Despite sending my passport photo, I still cannot access my account. The hackers changed my email and phone number. This is not the first incident, and I am fed up with Facebook. The lack of consequences and ineffective support make me question the company. I understand the privacy policies, but this situation is unacceptable.

I recently launched a new e-commerce website and was advised to create a Business Manager account for it. I set up a parent Business Manager account and created a business page under it. However, I am not satisfied with the admin and navigation features. I am looking to migrate the business page to a regular page linked to my personal account. Currently, I have two other pages associated with a blog and a Wordpress site. My e-commerce page is nested under the parent company in Business Manager. Is it possible to move my e-commerce site out of Business Manager and have it linked under my other two pages? Any guidance on how to achieve this would be greatly appreciated. Thank you for your help.

Hello, my name is Alex Carrasco. I am reaching out regarding my Facebook account as the email and phone number linked to it are no longer valid. I no longer have access to my old email "[redacted]" or the phone associated with it. I recently acquired a new phone with the number [redacted], which was previously linked to the same Facebook account. Additionally, I have a new email address "[redacted]" and have enabled two-factor authentication on my account. I have already submitted a photo verification as requested, but the email notifications are still being sent to the old invalid email address causing issues with my login. I have my password and all necessary information to confirm my identity. I kindly ask for assistance in regaining access to my Facebook account as it holds sentimental family photos that I cherish. Your help in resolving this matter is greatly appreciated. Thank you.

Dear Manager, I am Binguni Nisanka, a school teacher who has been using Facebook for over eight years. This account is crucial to me as it holds information about my dancing program and career development. Unfortunately, my account was hacked for the second time recently, causing me great distress. I would appreciate it if you could provide a solution to this issue promptly. Thank you, Binguni Nisanka

I received a message on Facebook from a contact claiming I had won a prize. After reaching out to the person mentioned, I provided personal information only to discover my friend's account had been hacked. I quickly realized the message was not genuine. Now, I find myself locked out of my longstanding account despite using my familiar phone number and email. Reinstating my account has proven to be a challenging task. I am seeking urgent assistance to regain access as soon as possible. - Kevin R.

Dear Facebook Team, I recently had my Facebook account disabled yesterday and was prompted to upload an ID. Despite attempting to upload my ID multiple times, clicking on continue does not yield any results. I am concerned about why this issue is occurring, as my name is genuine and I have maintained a Facebook account for nearly a decade without sharing any inappropriate content. Preserving my data and memories stored on the platform is crucial to me, so I kindly seek your assistance in resolving this matter. Email associated with my Facebook account: [redacted] Name displayed on Facebook: Samaya H. Obd Thank you, Samaya O.

I recently reported a family member's hacked account, and since then, I've been locked out of my own account. Despite resetting my password multiple times, I no longer have access to the phone number linked to my account, making it impossible to receive the confirmation code for login. Although I can still access the email associated with the account, using the verification code sent there prompts for phone text verification that I cannot complete. I am eager to regain access to my account and update the phone number to my current one to ensure I can receive verification codes in the future. Attempts to contact Facebook customer service have been frustrating, as the Help Center lists phone numbers that ask for $50 Google Play gift cards, leaving me unsure of how to reach out legitimately. Thank you for your assistance, and I hope to resolve this issue and regain access to my FB account soon.

I've forgotten the password for my Facebook account, [redacted], and I'm unable to access the associated email to reset it. I've added a new email, [redacted], to my account, but I haven't received the reset link. Despite waiting for 30 seconds, I haven't received the email. I'm using codes from trusted friends to regain access. Please assist me in sending the email to my new account so I can reset my password.

I updated my password on October 4, [redacted], but can't access my Facebook account now as I didn't update my contact information. The recovery code is sent to my old phone number that I no longer use. Is there another way to verify my account without using email or text codes? My Facebook name is Phindile Mahamba. Thank you for your help as my account has important content I need.

Hello, this is Nawaz Hassan. I am facing login issues as I have forgotten my password since I made my account when I was living in Malaysia. I am currently in Pakistan and have changed my phone. Consequently, I have forgotten both my Gmail and Facebook passwords. I urgently need assistance to resolve this matter. My Facebook login ID is [redacted] Unfortunately, I no longer have access to my old number or computer. Please guide me on how I can regain access to my account where I have important family and friends listed. Your help in this matter would be greatly appreciated. Thank you.

I have been unable to access my Facebook account since the morning of October 6th. My account name is Pretty Dolphin Lay, and it is essential for staying in touch with my teachers and friends, as well as for learning English and Japanese languages. I rely on Facebook for online classes to expand my knowledge. I received a message stating that I can't access my account while some documents are being reviewed. I appreciate your help in resolving this issue promptly. Thank you.

My Facebook account has been temporarily locked due to suspicious activity detected. Facebook suspects it was compromised through a phishing attack. I need to go through a security check to regain access.

I'm encountering the error "NET::ERR_CERT_COMMON_NAME_INVALID" and have attempted the following steps to resolve it: 1. Signed in to the portal by visiting an http:// page to trigger the sign-in page and gain access. 2. Tried opening the page in Incognito mode to identify any Chrome extensions causing the issue and disabled them if needed. 3. Ensured my device's operating system is updated to the latest version. 4. Temporarily disabled my antivirus software, which could be interfering with HTTPS connections. By turning off the HTTPS protection or scanning features, the issue may be resolved. Remember to re-enable the antivirus once done. These troubleshooting steps are aimed at rectifying the security certificate error in Chrome caused by various issues mentioned above.