Got a message from someone claiming to be apart of Facebook organization and that I won...

GetHuman3716063's Recover Hacked Account issue with Facebook from October 2019

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Before contacting them, items GetHuman3716063 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3716063's own words
Got a message from someone claiming to be apart of Facebook organization and that I won the sum of ****,*** and to claim iit I needed to verify my email and password so I did now I'm locked out of my account and can't get back in they also changed the email on the account so when I clicked on forgot password insted pf sending me the * digit code it's going to another email. I just want to gain back access to my page I don't want to create another page please help me also I have created another email P*****@***.com that's where I want the * digit code to go to or anything else associated with my Facebook account from this point

GetHuman3716063 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman3716063
Oct 7th, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 707250 others
0 customers following this

Timeline

GetHuman3716063 started working on this issue
Oct 7th, 2019 12:01am
GetHuman3716063 indicated the issue is not fixed yet.
Oct 7th, 2019 9:08pm
GetHuman3716063 indicated the issue is not fixed yet.
Oct 7th, 2019 9:09pm
GetHuman3716063 indicated the issue is not fixed yet.
Oct 7th, 2019 9:11pm
GetHuman3716063 indicated the issue is not fixed yet.
Oct 8th, 2019 4:23pm