Last September ** before I go to bed. My fb account was logged out of my device. I trie...

GetHuman3702921's Recover Hacked Account issue with Facebook from October 2019

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Before contacting them, items GetHuman3702921 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3702921's own words
Last September ** before I go to bed. My fb account was logged out of my device. I tried logging in like * times but it says invalid password. I didn’t even changed my password for about *-* Years already. Third to fourth try I was able to log in. One notification appeared that someone is trying to open my account in UK using Iphone *plus. The notification is asking me if it was me? I accidentally pressed Yes. And I didn’t even bother changing my password. I just thought it was nothing. Then September ** late morning. I was logged out again and I couldn’t log in. It says that I’m typing an old password! And I tried a lot of times and end up with “Disabled Account”. So I tried to file an appeal to facebook help center. But they said that they Permanently Disabled my account for not following fb law. I fidn’t even know what the hacker did to my account. I wanted help to get back my account. Because all of my memories are in there. Can you help me recover my account again? And what are your plans for the victims of the hackers like me? That we cannot aboe to get back out fb account.

GetHuman3702921 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman3702921
Oct 4th, 2019 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 703510 others
0 customers following this

Timeline

GetHuman3702921 started working on this issue
Oct 4th, 2019 2:11pm