Facebook Customer Service Issues

Archive 893

The following are issues that customers reported to GetHuman about Facebook customer service, archive #893. It includes a selection of 20 issue(s) reported October 3, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I recently got locked out and restricted from my account for sharing what I believed was an innocent picture, yet it was deemed inappropriate by the platform. Despite reporting explicit content like full frontal sex images, some which were allowed, my modest posts resulted in suspensions. I find the inconsistency frustrating and would appreciate clarification to prevent future blocks on my account.
Reported by GetHuman3695122 on Khamis, 3 Oktober 2019 pukul 08.43
Hello, I am Mithila Aktar. I am having trouble logging into Facebook. When I try to log in, I see the message "You can't use Facebook at the moment. We are currently reviewing your submission. We are always looking out for the security of our community, so until then, you won't be able to use Facebook." When I initially created my account, I did not provide an email, I used my phone number instead. My phone number is [redacted], and my name is Mithila Akter Auntu. I urgently need access to my account as I have important business documents saved there. Please assist me in recovering my account promptly. Thank you.
Reported by GetHuman-shawnmia on Khamis, 3 Oktober 2019 pukul 09.42
Hello, I'm Shahbaz Khan, and my account, which I've been using since [redacted], has been disabled by Facebook. I received a review notification asking me to upload a picture, which I did. However, after two days of being banned, my account was disabled, and I'm unsure why. I am very eager to have my personal account reinstated, so I'm reaching out for assistance. My account is under the name Shahbaz Khan. Thank you for your help.
Reported by GetHuman3695332 on Khamis, 3 Oktober 2019 pukul 10.01
I woke up early for school at 5 a.m., only to find out that my account password and linked phone number were changed while I was asleep around 12 a.m. I tried resetting my password and completed the security challenges, but I ended up exceeding the hourly limit. When I finally got to the step of entering a new password, I kept receiving an error message saying, "something went wrong, try again later." Although I received an email confirming the password reset, I am stuck in a loop of security challenges that I am unable to complete at the moment.
Reported by GetHuman3695354 on Khamis, 3 Oktober 2019 pukul 10.09
I am looking to identify the account linked to my credit card transactions with Lyfe Marketing to cease further charges. Despite engaging Lyfe Marketing to promote my Facebook page for 9Round at [redacted] New Linden Hill Rd, Wilmington, DE, they have not generated any leads. Even though we've requested them to cease marketing due to unresolved issues, I continuously receive Facebook approval emails for ads. Please halt the credit card charges for American Express card ending in [redacted] and advise accordingly. I will also inform American Express about this matter. Your prompt response is appreciated. Thank you. Best, D. Heavens [redacted] Email: [redacted] Facebook: 9Round ([redacted] New Linden Hill Road)
Reported by GetHuman3695434 on Khamis, 3 Oktober 2019 pukul 10.31
My account has been compromised. A person on Discord sent me a link to register for a PUBG tournament. After entering my information on the website, I was automatically logged out of Facebook and now can't access it with my usual password. The individual has changed my password and removed the phone number I had for security. As a result, they have access to my PUBG account and are using my in-app purchases that were made with real money. I need assistance in either banning my Facebook account or recovering it to prevent further misuse.
Reported by GetHuman-limhathu on Khamis, 3 Oktober 2019 pukul 10.36
Hello, I am an agency managing my clients' accounts and running paid promotions for them on Facebook. I can boost posts and create ads using the account they set up for payments. However, I am facing an issue promoting posts on Instagram for the same client because I cannot use the same payment account that I use for Facebook. Instagram is requesting a payment method but is not displaying the client's payment account information for promoting posts. Your assistance would be greatly appreciated.
Reported by GetHuman-dectaco on Khamis, 3 Oktober 2019 pukul 10.41
I have encountered difficulties in posting on Facebook. Despite being an admin of multiple groups and pages, I am consistently blocked from sharing content. This situation has become tiresome as I have had to create five accounts within a single week, causing annoyance to my friends whom I keep re-adding. I have diligently followed all the platform's guidelines and cannot understand why I am being targeted and prevented from posting. The email address I have provided is linked to my most recent account, which I prefer to use. I am reaching out urgently as this issue is taking a toll on me. Using Facebook is essential for me to connect with others due to my mental health struggles. It is imperative to resolve this matter promptly to prevent any further distress.
Reported by GetHuman-seanxo on Khamis, 3 Oktober 2019 pukul 11.00
Hello Everyone, I am Sanjeev Sharma. My Facebook account has been closed since September 28th, and I am unsure why. I kindly request the administrators of this app to reactivate my account as it holds many cherished memories. I am willing to provide any necessary identification proof required to assist in this process. Regards, Sanjeev Sharma Note: In my Facebook account, my name is Sanjeev Sharma, but in government documents such as PAN and Aadhar, my name is Sanjeev Kumar.
Reported by GetHuman3695568 on Khamis, 3 Oktober 2019 pukul 11.10
A few years ago, I was using Facebook online when I stepped away from my computer briefly. When I returned, I found that I was logged out and when I tried to log back in, it said my password was incorrect. After attempting to reset my password, I realized that my email accounts linked to the Facebook profile were also hacked. I have always wondered what happened to that profile because it completely vanished from Facebook, and I had numerous old photos stored there that I didn't have copies of.
Reported by GetHuman3695626 on Khamis, 3 Oktober 2019 pukul 11.28
I've been blocked from my account for 7 days, but I am unsure of the reason behind the ban. I'm concerned that my account may have been compromised because I primarily share music and memes. It seems absurd that my ban could be related to posting funny insults from Al Bundy, as that's the only potentially offensive content I can think of. I'm at a loss as to how to determine the cause of my ban since I received a message but clicked past it, and now I can't locate any information regarding the ban anywhere on the platform.
Reported by GetHuman-killaskr on Khamis, 3 Oktober 2019 pukul 11.28
Hello, my Facebook account got disabled due to an advert I posted that was against the rules. I apologize for this mistake, as I usually advertise a lot without issues. Since the ad was allowed to run, I assumed it was acceptable. I would like to remove the ad, but I can't do so while my account is disabled. Could you please help resolve this matter promptly? You can reach me at [redacted] Thank you, Joe J.
Reported by GetHuman-joemj on Khamis, 3 Oktober 2019 pukul 11.35
I made a Facebook account four years ago with the email address [redacted] while in Qatar. I haven't used it since then. Now in Dubai with a new laptop, I tried to log in and received a message saying, "Someone May Have Logged Into Your Account". When I click continue, it shows, "We currently can't verify your identity. Please try again later." The only option is to log out. I have tried changing the password multiple times, but I still can't access it. Can anyone help me with this issue?
Reported by GetHuman3695750 on Khamis, 3 Oktober 2019 pukul 12.04
Hello, I am confirming that I am a genuine individual as the details provided match my authentic household ID card. Please review the information carefully. My account appears to have been accidentally disabled. The photo on my ID is valid. Kindly verify my date of birth and ID proof to reactivate my account. I kindly request your attention to this matter. Thank you.
Reported by GetHuman3695743 on Khamis, 3 Oktober 2019 pukul 12.16
I recently clicked on the Facebook app and noticed that I was unexpectedly logged out, which is unusual because I usually stay logged in. When I tried to log back in, it wouldn't accept my password. I attempted to log in from different devices, but nothing seemed to work. Unfortunately, I no longer have access to the email associated with my account since it's from over a decade ago. However, my phone number linked to the account is still correct. I tried multiple times to receive a verification code via text, but I never got one. I also tried to recover my old Hotmail account but couldn't provide enough information for a password reset. It appears that my account might have been compromised as the password seems to have been changed by someone else.
Reported by GetHuman-laurelev on Khamis, 3 Oktober 2019 pukul 12.20
I am unable to access my account as it keeps stating my password is incorrect, preventing me from resetting it. Please reset my account password and provide it to me so I can regain access. I am encountering difficulties with the reset process. Kindly assist me with this promptly. I will provide my husband's email for communication. Thank you for your help. - K. Mort
Reported by GetHuman-lilvolts on Khamis, 3 Oktober 2019 pukul 12.22
While running a "like campaign" on my Facebook account, I encountered an issue. I received an email notifying me that my business page was "unpublished" due to a violation of Facebook's terms. Upon attempting to rectify the situation by submitting a dispute, my entire account was disabled, displaying a message stating, "You can't use Facebook right now" as they review my submission. I have two primary concerns: firstly, whether I am still being charged for the daily ad spend, and secondly, when my account will be reactivated so I can make necessary adjustments.
Reported by GetHuman-chevisbr on Khamis, 3 Oktober 2019 pukul 12.24
Hello, I am a real person with a genuine identity card which I have submitted for verification. I kindly request you to review my account approval as I believe it may have been disabled by mistake. My account details match the information on my valid photo ID card, including my date of birth. Please reopen my account and consider my request promptly. Thank you.
Reported by GetHuman3695743 on Khamis, 3 Oktober 2019 pukul 12.28
I'm facing trouble with my Facebook account. Someone logged in, added an unknown phone number, and changed my password. Now I can't access my account. My username is Tolulope Adeniji Odebode. I tried to reset the password, but it's asking for the old password. I haven't used an iPhone 6 Plus to log in before. I need urgent help to regain access to my account. Thank you.
Reported by GetHuman-tadeniji on Khamis, 3 Oktober 2019 pukul 12.28
Recently, there was an attempt to hack into my Facebook account, which led me to reset my password. Regrettably, I am unable to recall the new password I set. I have been trying the password recovery option, but I no longer have access to my recovery email or a phone number linked to my account. Although I haven't received any response after sending my photo ID for Facebook identity verification, I am eager to regain access to my account. This is crucial for my business, a cleaning service, where I connect with customers and employees via Facebook Messenger.
Reported by GetHuman3695843 on Khamis, 3 Oktober 2019 pukul 12.30

Help me with my Facebook issue

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