Hi, I got a new phone and was wanting to log into my facebook and Instagram (not that I...

GetHuman3694256's Recover Disabled Account issue with Facebook from October 2019

Help with my Facebook issue
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Before contacting them, items GetHuman3694256 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman3694256's own words
Hi, I got a new phone and was wanting to log into my facebook and Instagram (not that Instagram effects you) but when I tried to log into my facebook at said there was no account with my phone number and then I tried email and when I got through that page it brought me to a disabled page asking if I was Zack. My names Josh and I'm not sure how the name Zack got associated with my account but I really don't want to lose my photos or friends from my account because of a random issue. I really hope you can help and help me reactivate my account.

GetHuman3694256 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Disabled Account issue
Reported by GetHuman3694256
Oct 3rd, 2019 - a year ago
Not resolved
Seen by 7 customers so far
Similar issue to 701056 others
0 customers following this

Timeline

GetHuman3694256 started working on this issue
Oct 3rd, 2019 3:12am

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