Hi, I got a new phone and was wanting to log into my facebook and Instagram (not that I...

GetHuman3694256's Recover Disabled Account issue with Facebook from October 2019

Help with my Facebook issue
First: share to improve GetHuman3694256's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3694256 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman3694256's own words
Hi, I got a new phone and was wanting to log into my facebook and Instagram (not that Instagram effects you) but when I tried to log into my facebook at said there was no account with my phone number and then I tried email and when I got through that page it brought me to a disabled page asking if I was Zack. My names Josh and I'm not sure how the name Zack got associated with my account but I really don't want to lose my photos or friends from my account because of a random issue. I really hope you can help and help me reactivate my account.

GetHuman3694256 did not yet indicate what Facebook should do to make this right.

How GetHuman3694256 fixed the problem

We are waiting for GetHuman3694256 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Recover Disabled Account issue
Reported by GetHuman3694256
Oct 3rd, 2019 - a year ago
Not resolved
Seen by 7 customers so far
Similar issue to 701056 others
0 customers following this


GetHuman3694256 started working on this issue
Oct 3rd, 2019 3:12am

Moving? Compare and Schedule Free.

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Talk to Us Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies