A few weeks ago I get a message saying someone was trying to access my account from Egy...

GetHuman-jack_how's Recover Hacked Account issue with Facebook from October 2019

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Before contacting them, items GetHuman-jack_how may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-jack_how's own words
A few weeks ago I get a message saying someone was trying to access my account from Egypt and prompted me to change my password if this was not me. I changed my password and everything was fine. Then I updated my phone which signed me out of my Facebook account and the password I changed it to will not work. I have tried all the recovery steps (email, phone number, etc.) and nothing works. I no longer have access to the email that Facebook has on record because I made my Facebook over ** years ago and can’t remember the password. Went through all the steps to try and recover the email password but that was unsuccessful as well. I have looked at my profile from another persons account and it doesn’t seem hacked because there are no weird posts or anything but who knows. I could really use your help. I need access to my account. Thank you.

GetHuman-jack_how did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman-jack_how
Oct 2nd, 2019 - a year ago
Not resolved
Seen by 7 customers so far
Similar issue to 699651 others
0 customers following this

Timeline

GetHuman-jack_how started working on this issue
Oct 2nd, 2019 12:44pm

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