I have deactivated my account for more than a year now. The thing was, I forgot to chan...

GetHuman-djenlope's Can't Receive Code to Reset issue with Facebook from October 2019

Help with my Facebook issue
First: share to improve GetHuman-djenlope's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-djenlope may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-djenlope's own words
I have deactivated my account for more than a year now. The thing was, I forgot to change the security number that I have saved in that account.*I have already lost that number and now, someone notified me that someone have reactivated that account and have changed the password by using that old number.*I have tried recovering my account by email and by an alternative number but it would always only lead me to an option where fb would text the old number the code.*I have also tried submitting a picture of my id but have not received any feedback for more than a month now.

GetHuman-djenlope did not yet indicate what Facebook should do to make this right.

How GetHuman-djenlope fixed the problem

We are waiting for GetHuman-djenlope to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Can't Receive Code to Reset issue
Reported by GetHuman-djenlope
Oct 1st, 2019 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 697549 others
0 customers following this


GetHuman-djenlope started working on this issue
Oct 1st, 2019 11:45am
GetHuman-djenlope indicated the issue is not fixed yet.
Oct 1st, 2019 5:33pm
GetHuman-djenlope indicated the issue is not fixed yet.
Oct 2nd, 2019 9:17am

Change of Address? Free Concierge.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians