Dear FaceBook,**I used to have a Facebook Account called Albert Harrison Harvey since...

GetHuman3677187's Recover Hacked Account issue with Facebook from September 2019

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Before contacting them, items GetHuman3677187 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3677187's own words
Dear FaceBook,**I used to have a Facebook Account called Albert Harrison Harvey since ****which I opened from Botswana. *Last month, I guy from Nigeria hacked this account in which I am using a Red Canadian Jersey. **The Hacker has now total control of my Facebook account and he is sending messages to people telling them that I need help and they should send him money. He has changed my email: *****@***.com to two emails which looks like my email but are different. The hacker's new emails he created are *****@***.com and *****@***.com and a Nigerian number ending with **. These are not my contacts at all, I am really not happy about this situation.**You can reach me on: ** *** *** ****. my number in Sierra Leone is ************. He changed my contacts on facebook***I am currently in the US and I want to recover my account, if not please delete it from circulation.

GetHuman3677187 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman3677187
Sep 30th, 2019 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 696211 others
0 customers following this

Timeline

GetHuman3677187 started working on this issue
Sep 30th, 2019 5:23pm

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