Facebook are useless.and have zero customer service!

GetHuman3676475's Recover Disabled Account issue with Facebook from September 2019

Help with my Facebook issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman3676475's own words
Reset my password ... I have changed my password on Facebook but have been locked out of my account I am unable to sign back in with my new password I have tried to reset my password again and I have been asked to supply photo ID I have uploaded this but heard nothing from Facebook in a week. I then was able to reset my password via the code method but Facebook have linked my email address to someone else's Facebook account!? How it this possible. Facebook are useless and have not even replied to me to resolve the issue. I still have no access to my Facebook account but I have fill control of someone else's!.
They have linked my email address to someone else's account?! And totally breached GDPR.
I want to get access to my Facebook account
Because I am! I have tried to resolve this and bring their error to their attention but as Facebook have no customer service they do not realise what they have done!
I tried messenger and contacted the other persons family in Canada to see if they can contact facebook but I got abuse by all but one of them, they blamed me!
How GetHuman3676475 fixed the problem
I have not resolved my issue. I uploaded my photo ID and after * days it allowed me to reset my password. However, when I reset my password FB logged me in to another FB account with the same name as me?! I now have access and total control of a mans FB account in British Columbia, I am in the UK?! This is a huge error by FB and displays a total breach if GDPR! I have been able to message his family, via his messenger account, to advise him of the issue* his sister is going to call him. My email address is "first name . Last name @gmail.com" the other guys email address is "first name last name ** @ @gmail.com" how the **** did FB let this happen?! I have reported this to FB via it's useless feedback system, but no reply, and I still cannot access my FB account! However I can control someone else's?!!!
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Recover Disabled Account issue
Reported by GetHuman3676475
Sep 30th, 2019 - a year ago
GetHuman3676475 shared how to fix
Seen by 11 customers so far
Similar issue to 696039 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman3676475 started working on this issue
Sep 30th, 2019 3:59pm
GetHuman3676475 confirmed the issue is fixed. Hooray!
Sep 30th, 2019 4:00pm

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