Hi my name is Shacoya, my facebook account is Coya r white**The number with the account...

GetHuman837563's customer service issue with Facebook from September 2019

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The issue in GetHuman837563's own words
Trying to change my password but having a hard time doing it, my reason is above. ... Hi my name is Shacoya, my facebook account is Coya r white**The number with the account is ***-***-**** (which I can't access)*My email with my facebook account is *****@***.com (which I can't access anymore)** I wanted to contact you about my facebook account, I forgot my password and I don't have any access to my e-mail anymore that I have facebook under. and I have a new phone and I still have my facebook account but everytime when I try and change my password, it keeps going to my old phone and sending these codes to it and also to my old email that I have no access to anymore. Please help me, I am able to get on facebook from the phone I have now but once again when I try to reset my password it keeps not only asking for the code from my old e-mail and phone but also asking about my previous password and I don't remember it at all ive tried all different one's, I have been a facebook member for about maybe * years. Please help me. You can contact me back at:**R*****@***.com
I don't have any access to my old email or old phone anymore
I want it resolved by someone contacting me at a reasonable time or maybe you can call me
I am a good customer because I have had facebook for a long time and I wpuld like to keep facebook
Yes I have call facebook myself, the man I was talking to couldn't help me and it sounded like he had an attitude.
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Customer service issue
Reported by GetHuman837563
Sep 30th, 2019 - a year ago
Not resolved
Seen by 60 customers so far
Similar issue to 695924 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman837563 started working on this issue
Sep 30th, 2019 3:03pm

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