Recover of Hacked account (change password & mobile no.)

GetHuman-shammivp's Recover Hacked Account issue with Facebook from September 2019

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Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-shammivp's own words
Recover my hacked account. This person already change my password & mobile no. ... Dear Sir*Madam,*I am Don Shammi Sasajith Vidana Pathirana. My Facebook ID Shammi Pathirana.*Email address in my Facebook account *****@***.com.*Contact mobile no *** *** *** ***. I joined Facebook before ** - ** years time.**On the **th September **** somebody was hacked my Facebook account.*Hacker changed my password, email & mobile number.*I tried to recover my account by using my email & mobile number via help centre.*But recovery email & recovery code sent to (r****a@y*****.com).**This person did some changes to my profile. *Please send me the link to recover my account.*Waiting for your early reply.*Also tel me what kind of documents or photos I have to send.**(Link I try to login)*https:**www.facebook.com*recover*initiate*?ars*facebook*login**(Link how my friends see)*https:**www.facebook.com*shammi*timeline?lst****************%*A**********%*A********** **Regards.*Shammi Pathirana
I sent many email to (*****@***.com) (*****@***.com) (*****@***.com) nobody take interest to help me to recover ** years old account.
Anyhow I want to recover my account .
I tried many time via help center. They are sending the recovery link to hacked person's mobile & email.
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Recover Facebook account
Recover Hacked Account issue
Reported by GetHuman-shammivp
Sep 23rd, 2019 - 2 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 682569 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-shammivp started working on this issue
Sep 23rd, 2019 10:27am
GetHuman-shammivp indicated the issue is not fixed yet.
Sep 23rd, 2019 3:09pm
GetHuman-shammivp indicated the issue is not fixed yet.
Sep 27th, 2019 2:33am
GetHuman-shammivp indicated the issue is not fixed yet.
Sep 27th, 2019 2:53am
GetHuman-shammivp indicated the issue is not fixed yet.
Sep 27th, 2019 2:58am

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