Recover of Hacked account (change password & mobile no.)

GetHuman-shammivp's Recover Hacked Account issue with Facebook from September 2019

Help with my Facebook issue
First: share to improve GetHuman-shammivp's odds
Strength in numbers! Companies respond better when others are watching.
Top Tip from another customer
To recover your Facebook account click then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-shammivp's own words
Recover my hacked account. This person already change my password & mobile no. ... Dear Sir*Madam,*I am Don Shammi Sasajith Vidana Pathirana. My Facebook ID Shammi Pathirana.*Email address in my Facebook account *****@***.com.*Contact mobile no *** *** *** ***. I joined Facebook before ** - ** years time.**On the **th September **** somebody was hacked my Facebook account.*Hacker changed my password, email & mobile number.*I tried to recover my account by using my email & mobile number via help centre.*But recovery email & recovery code sent to (r****a@y*****.com).**This person did some changes to my profile. *Please send me the link to recover my account.*Waiting for your early reply.*Also tel me what kind of documents or photos I have to send.**(Link I try to login)*https:***recover*initiate*?ars*facebook*login**(Link how my friends see)*https:***shammi*timeline?lst****************%*A**********%*A********** **Regards.*Shammi Pathirana
I sent many email to (*****@***.com) (*****@***.com) (*****@***.com) nobody take interest to help me to recover ** years old account.
Anyhow I want to recover my account .
I tried many time via help center. They are sending the recovery link to hacked person's mobile & email.
How GetHuman-shammivp fixed the problem

We are waiting for GetHuman-shammivp to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Recover Facebook account
Recover Hacked Account issue
Reported by GetHuman-shammivp
Sep 23rd, 2019 - 3 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 682569 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-shammivp started working on this issue
Sep 23rd, 2019 10:27am
GetHuman-shammivp indicated the issue is not fixed yet.
Sep 23rd, 2019 3:09pm
GetHuman-shammivp indicated the issue is not fixed yet.
Sep 27th, 2019 2:33am
GetHuman-shammivp indicated the issue is not fixed yet.
Sep 27th, 2019 2:53am
GetHuman-shammivp indicated the issue is not fixed yet.
Sep 27th, 2019 2:58am

Paying Too Much for TV?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies