Facebook has systematically blocked my business on their platform. I have a shopify sto...

GetHuman-joodiann's customer service issue with Facebook from September 2019

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The issue in GetHuman-joodiann's own words
Facebook has systematically blocked my business on their platform. I have a shopify store which was connected to facebook. I created a shop page started doing small ads and had some good hits on them. Faceok then began to flag my images which were pictures of clothing as spam and then accused me of using the platform for dating services. which was preposterous. I challenged them every time denying their claims. then one day they blocked my page all together then stopped me reporting a problem. then then blocked my URL on Instagram. I then created a business page then they blocked me there too. I also tried to make contact with the business support but they blocked me from sending any message there too. Then out of the blue I received a response from facebook business team saying someone was dealing with my issue and they seen that contact has been made by them already. but that was a lie, because I have not had any response from anyone. This is the only email they sent me.** On ** Sep ****, at **:**, Facebook ******@***.com* wrote:**Hi Nicole,**Thank you so much for getting in contact with Facebook, I hope you are well.*My name is Susana and I will be happy to help you.**I can see that you are already in contact with my colleague Moiz and I advise you to check his email in order to proceed with the resolution of your issue. Nicole.**Thank you for contacting Facebook, don't hesitate to reach out to us again in the future if you have any more questions.*I wish you and your business the best for the future.*Have a lovely day.**Kindest regards,**Susana*Facebook Customer Support - To learn more about growing your business on Facebook, visit: https:**fb.me*learn-blueprint.

GetHuman-joodiann did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-joodiann
Sep 22nd, 2019 - 2 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 681007 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-joodiann started working on this issue
Sep 22nd, 2019 1:08pm
GetHuman-joodiann indicated the issue is not fixed yet.
Sep 23rd, 2019 2:37pm
GetHuman-joodiann indicated the issue is not fixed yet.
Sep 25th, 2019 4:02pm
GetHuman-joodiann indicated the issue is not fixed yet.
Sep 25th, 2019 4:03pm
GetHuman-joodiann indicated the issue is not fixed yet.
Sep 25th, 2019 4:08pm
GetHuman-joodiann indicated the issue is not fixed yet.
Oct 1st, 2019 4:03pm

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