Good morning. **My account on Facebook has been disabled. I received an email saying th...

GetHuman3630384's Recover Disabled Account issue with Facebook from September 2019

Help with my Facebook issue
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Before contacting them, items GetHuman3630384 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman3630384's own words
Good morning. **My account on Facebook has been disabled. I received an email saying that I was pretending to be someone I’m not? I must admit I do have two log ins under one email but my old account was deactivated and I made a new one called Kimberly preece. My old account was called Kim preece. Earlier this week I switched my iPhone to my new one and I was having issues with accessing my latest account. For some reason it was logging into my old account. Later on that day I received the email which I then managed to find a form to submit with my ID. I have not heard anything back yet? I really need access to my messages as I need this for work and I have important information and memories on my latest account. One other point to make is when I tried to recover my newest account when I tried to issue a new password or to recover it it was not going to my correct email! So I am really confused! Any information or help would be much appreciated

GetHuman3630384 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Disabled Account issue
Reported by GetHuman3630384
Sep 22nd, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 680714 others
0 customers following this

Timeline

GetHuman3630384 started working on this issue
Sep 22nd, 2019 8:57am
GetHuman3630384 indicated the issue is not fixed yet.
Sep 22nd, 2019 1:26pm

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