I have a two-factor authentication on my account. However, when I changed my password i...

GetHuman-gsigned's customer service issue with Facebook from September 2019

Help with my Facebook issue
The issue in GetHuman-gsigned's own words
I have a two-factor authentication on my account. However, when I changed my password it requested a code that I was supposedly going to receive through SMS. I never got the code and kept requesting for it. Now I am unable to get into my acc because even the facebook app that I have that accepts log ins have logged me out due to the password change. I want Facebook to improve the "two-factor authentication" than just through the authenticated app or through SMS because situations like this is not easy to go through. The SMS code takes so long and it is not efficient. They have to make this better.

GetHuman-gsigned did not yet indicate what Facebook should do to make this right.

How GetHuman-gsigned fixed the problem
I still had messenger connected to my account. So, I clicked on my profile pic on the top left corner and scrolled down to account settings. There I clicked to security and login and then to the two-factor authentication. I closed the two-factor authentication and was able to get back to my account.
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Facebook

Customer service issue
Reported by GetHuman-gsigned
Sep 21st, 2019 - 2 years ago
Fixed
GetHuman-gsigned shared how to fix
Seen by 7 customers so far
Similar issue to 679325 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-gsigned started working on this issue
Sep 21st, 2019 2:42pm
GetHuman-gsigned indicated the issue is not fixed yet.
Sep 22nd, 2019 2:47am
GetHuman-gsigned indicated the issue is not fixed yet.
Sep 22nd, 2019 5:38am
GetHuman-gsigned indicated the issue is not fixed yet.
Sep 22nd, 2019 3:51pm
GetHuman-gsigned confirmed the issue is fixed. Hooray!
Sep 22nd, 2019 3:51pm

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