On Tuesday instant, I got a message from FB that someone else is trying to log into my...

GetHuman-smukit's Recover Hacked Account issue with Facebook from September 2019

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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-smukit's own words
On Tuesday instant, I got a message from FB that someone else is trying to log into my profile. I accidentally clicked on THIS WAS ME and as a result, my ID got hacked. I've been using this ID since **** or ago. I've lost the access to the mail address with which I opened the FB account, also my new mobile number wasn't updated in FB. I've gone through FB help center to recover my account. I've given a new mail address which I can access. They notified me * "I should receive an email response shortly. I may need to respond to it before we can assist me further" but there wasn't any mail from FB. Will you please help me recover my ID soon? It's really emergency that I get my account as I've many contacts there which I need.**My ID was * S. M. A. Mukit

GetHuman-smukit did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman-smukit
Sep 19th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 675074 others
0 customers following this

Timeline

GetHuman-smukit started working on this issue
Sep 19th, 2019 3:30pm
GetHuman-smukit indicated the issue is not fixed yet.
Sep 19th, 2019 7:50pm
GetHuman-smukit indicated the issue is not fixed yet.
Sep 20th, 2019 5:38am