This issue is not for my Facebook it's for a friend of my Facebook. He was logged in li...

GetHuman3605777's Reset Password issue with Facebook from September 2019

Help with my Facebook issue
The issue in GetHuman3605777's own words
This issue is not for my Facebook it's for a friend of my Facebook. He was logged in like normal and all of a sudden it timed out. Even though he was on his primary phone that he uses for his Facebook he had to re-enter his email * phone number and password he's been logged in for so long he can't remember his email address and we can't remember his password. And I know in your settings it says you know forgot your password but it wants an email address we don't know the password to that email address either is there anything you can do to help us today he's trying to make a new Facebook and that's not even working out for him . I'm not sure if his Facebook was hacked or if something happened that logged him out and that's what's stopping him from logging in and stopping him from even searching for himself so please contact me back as soon as you can thank you

GetHuman3605777 did not yet indicate what Facebook should do to make this right.

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Facebook

Reset Password issue
Reported by GetHuman3605777
Sep 17th, 2019 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 671569 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman3605777 started working on this issue
Sep 17th, 2019 8:10pm
GetHuman3605777 indicated the issue is not fixed yet.
Sep 18th, 2019 12:22pm
GetHuman3605777 indicated the issue is not fixed yet.
Sep 18th, 2019 10:29pm
GetHuman3605777 shared this issue with friends on Facebook
Sep 18th, 2019 10:33pm

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