I received a notification that my account had someone attempting to log in to my accoun...

GetHuman3567756's Recover Hacked Account issue with Facebook from September 2019

Help with my Facebook issue
First: share to improve GetHuman3567756's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3567756 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3567756's own words
I received a notification that my account had someone attempting to log in to my account. I reset my password and got back in just fine. About ** hours later, I clicked on my Facebook App and it was wiped completely clean like I never had an account, and was given an option to log in or create an account. I forgot to write my new password down just as a backup, because I selected the “keep me logged in”. Apparently it did not “keep me logged in”. Normally I know you can select “forgot password” and reset it. However, the email address that I currently have as my username log in has not been active for over * years or so. Also, I have neglected to put my mobile number into Facebook as a secondary username. This being said, Facebook only recognizes MY number as the PREVIOUS holder of my mobile number and I can only try to sign in as a “Blake, Willhelm” (assuming this is the person that had my mobile number before me and put it into their account as their secondary username).**So* when I selected “forgot password” it sent the password reset steps to that old Yahoo account (*****@***.com) and not to my current Yahoo account which is *****@***.com**If at all possible could I be contacted and given a link or some sort of temporary username and password so that I can change them and update it to my new information, now that I’ve learned the importance of it? **I’ve been hacked once before a long time ago and was able to have my friends verify that I am in fact Weston Howard Ashcraft and live in Bellingham WA. But this option was not given to me whatsoever unfortunately, this time around. **What do I do? I have so many important pictures on my account and connections for networking and any attempt*link I have followed from Facebook has come to a complete halt being that I’ve even lost*am not up to date on my username.

GetHuman3567756 did not yet indicate what Facebook should do to make this right.

How GetHuman3567756 fixed the problem

We are waiting for GetHuman3567756 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Recover Hacked Account issue
Reported by GetHuman3567756
Sep 10th, 2019 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 658522 others
0 customers following this

Timeline

GetHuman3567756 started working on this issue
Sep 10th, 2019 10:48pm

Moving? Set Up Services in 1 Call

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians