Facebook Customer Service Issues

I have tried contacting Facebook multiple times about my hacked account. Despite their help in changing the email linked to my account and sending a password reset link, I cannot reset my password as I am unable to get the code from the code generator, which I had never set up before. I need assistance to set up the code generator, receive a code, reset my password, and get access to my account again. I have important photos on there and do not want to delete my account. Any help is appreciated.

I was just charged £5 for my last boosted post when I only set it to £3. Upon reviewing my previous boosts, I noticed that the majority were set at £3. The notification system is causing me frustration as it keeps alerting me about new notifications, but when I check, it unexpectedly puts me in the boost editing mode. Sometimes it even automatically extends the duration of my boost, and I have to correct it. I am willing to pay the originally set amount of £3, not £5. I spend an unnecessary amount of time dealing with old notifications that I have already disabled. Despite reporting this issue multiple times, it persists. Please do not deduct £5 from my account as this was not the agreed amount. Regards, Ani B. Lizard Therapies

I am reaching out on behalf of a friend, Aalmas Ahmed, from Bangladesh. Recently, his Facebook account was disabled without clear explanation after he submitted his NID. Despite no apparent violation of Facebook's terms, his account remains disabled. We suspect targeted reporting by extreme political and religious groups in Bangladesh may be behind this action. Aalmas had important documents, photos, and memories stored in his 10-year-old account. We are certain he has not broken any laws and find the ban unjust. By banning such accounts, Facebook might unwittingly support these harmful groups. I believe Facebook needs to investigate these issues promptly. Thank you.

I'm unable to access my account after my Facebook account was hacked. The hacker changed the email and phone number linked to the account. I tried the account recovery process but was only able to add a new email, not the phone number. Now I can't log in because I need to confirm from a device I'm not logged into or receive a verification code via text, which I can't without a phone number on the account. I need a way to either reinstate my phone number or find an alternative way to receive a login code.

My Facebook account was hacked, and I received messages in my inbox prompting me to do a recovery code. I want to clarify that I never posted anything against the guidelines on Facebook. Despite reporting Guiseppe Marafioti for hacking and sharing a photo of my dog, no action was taken. It seems like Guiseppe Marafioti is trying to get me off Facebook without any valid reason. My posts have always followed the rules, and I haven't received any notifications about violating guidelines. I even reported others for bullying behavior in the past. Additionally, I received numerous messenger messages related to a YouTube incident that I never initiated or could access in my messenger, providing further proof that my account was indeed hacked. I believe Guiseppe Marafioti and anyone else involved in this hacking incident should face consequences, while I hope to recover my account soon.

My friend and I have developed a product that we plan to sell on Facebook. When attempting to create a business page, we accidentally created a regular account first. Subsequently, we established a business page through this account. Due to Facebook restrictions, we used a name on the regular account that is similar to our business name. Being new to Facebook's business and marketplace practices, we fear we may have unknowingly violated their guidelines. Currently, our Facebook account is locked for review. In an attempt to comply, I uploaded a product image as requested. Urgently seeking assistance to resolve this issue as we aim to sell our product on Facebook and Instagram. We are willing to comply with any necessary steps; we require guidance on how to regain account access and ensure our business page remains active. Additionally, understanding what transpired will help us prevent similar issues in the future.

Dear Support Team, I'm experiencing difficulties as my account has been disabled, and despite numerous attempts to appeal the decision through the Help Center, I have not received any response. As a public figure in Myanmar, operating as the Founder & CEO of Miss Golden Land Myanmar Organization and serving as the national director for international beauty contests, Facebook is integral for my work and communication with business partners, family, friends, and followers worldwide. Without access to my account, I'm facing significant challenges. I kindly request assistance in resolving this issue by providing me with the contact email address of a Facebook representative, so I can address this matter directly with them. Here are my account details: - Account Name: Wai Yan Aung - Profile: www.facebook.com/WaiYanOfficial - Login Email: [redacted] I appreciate any help you can provide. Thank you for your attention. Warm regards, Wai Yan Aung

Subject: Concerns Regarding Facebook Advertising Account Dear Facebook Team, I am writing to address multiple issues with my Facebook advertising account. In case #[redacted][redacted], my account (ID: [redacted][redacted]) was disabled for boosting an advert featuring CBD products due to a policy violation, despite the product being legal in South Africa. This occurred when I noticed a competitor's ad and attempted to promote my own products. Subsequently, in case #[redacted][redacted], my entire advertising account was wrongfully closed, later reinstated after my appeal. However, all CBD-related ads remained disabled. Again, in case #[redacted][redacted], after appealing the account closure the previous week and believing it was reinstated, the account was unexpectedly closed again for policy violations related to CBD products. This continual deactivation is affecting my business, causing customer cancellations. I run an agency catering to various industries, and I am compliant with advertising policies outside of the CBD product line. My frustration lies in the ongoing closures and appeals, hampering my R10,[redacted]+ ZAR monthly advertising investments. Seeking to resolve this, I request direct communication via email or a scheduled call to address these recurring account blocks. Your immediate attention to this matter is greatly appreciated. Sincerely, Natasha J. Bird

Hello, My name is Valentia Mmutle. I recently purchased a new phone and encountered login issues as I forgot my password. I attempted a few passwords but realize they are outdated as it mentions I changed it two years ago. Unfortunately, I do not have access to the recovery phone number provided, and my trusted contacts are unable to assist as two of them are unaware of their passwords. My three trusted contacts are my sisters, who are unable to help. Is there an alternative method for me to recover my account, perhaps by answering security questions? I also tried using a laptop to no avail. If unable to assist, I would appreciate permanently deleting the account. Your help is greatly appreciated. Thank you in advance. Regards, Valentia

I am currently facing a temporary lock on my Facebook account. Despite attempting to reset my password, I have not received the 6-digit code necessary. An alternative method I tried was submitting a copy of my Photo ID to the Facebook team, but unfortunately, I have not received any correspondence from them at the email address they have on file. I kindly request assistance in swiftly unlocking my Facebook account. Details: Profile Name: Loel Alfern Miranda Username: [redacted] Contact No.: [redacted] / [redacted] Email Address: [redacted]

Dear Concerned, I would like to report that my Facebook account has been hacked, leading to the posting of offensive pictures. This issue has caused problems for me at my academic institution. I have already contacted Facebook to report the incident, resulting in the deletion of my account. However, my school now requires a statement from Facebook confirming that my account was hacked and subsequently deleted. I kindly request your assistance in providing me with the necessary confirmation. Thank you, Zillur Rahman

On August 20, [redacted], I received an email from Facebook informing me about a potential unauthorized login attempt into my account. Following their instructions to secure my account, I did not click the link provided. Now, I am unable to access my page. After entering my email and password, I am directed to a screen to secure my account which requires an unlock code that I do not possess. Despite uploading my ID more than six times, the issue persists. While I have received security codes from Facebook the past two nights, they are not unlocking my account as I have already submitted my ID for review. I am in need of a code to regain access to my Facebook account. I am willing to provide additional identification if necessary, even a photo holding my passport. Attached is the email I received as a screenshot. Your assistance in resolving this matter is greatly appreciated. Thank you. - Susanne F.

Hello GetHuman team, I am Nam, the founder of Simpleme, a fashion and accessory brand in Hanoi, Vietnam. My Facebook page "facebook.com/simpleme.com.vn" disappeared without any explanation 4 days ago. I am contacting your team to seek assistance in determining the reason for the disappearance of my fan page and how I can recover it. We have been operating this business for approximately 4 months and can assure you that there is no inaccurate information violating Facebook policies on our page. Kindly investigate with Facebook and provide us with an update at your earliest convenience. We urgently need Facebook to review and restore our page to us. Thank you for your support. We look forward to receiving positive news from your team soon!

I created my Facebook account about 10 years ago when I was only 15 years old. To manage my notifications, I set up a separate email just for my Facebook account. Recently, I forgot my password and attempted to reset it. Unfortunately, my email account linked to Facebook was automatically deleted by Yahoo due to inactivity. While I am still logged in on my computer, I risk losing access if I log out. I tried to set up a new email as a backup but the process wasn't completed. How can I successfully associate a new backup email with my Facebook account to reset my password and regain full access?

I had an account that set up a Facebook group. Unfortunately, something happened to that account, and I no longer have access to it (it was the admin of the group). I created a new Facebook profile account and set up a new page. However, the group created on the old profile that I no longer have access to is more active, and I would like to continue using it. Since my old profile set up the group and is the admin, I can't edit it with my new account. Does anyone know how I can regain access to use the group created on my old account with my new account? I heard someone had a similar issue and found a link that helped them regain access. It was something like 'Is this your business?' After confirming it was legitimate, Facebook granted them access to use it. Can anyone provide guidance on finding this link or solving the problem to edit my group? Thanks, Anelle

I am urgently trying to reach out to address a sensitive matter regarding a recent Facebook post made by Jean Hazlip concerning my sister, Mary. Mary, who has the mental capacity of a 2nd grader, was unfortunately a victim of a serious crime. It is distressing that such private information has been shared without our consent. We are deeply concerned about the potential negative impact this could have on Mary's well-being. We kindly request the immediate removal of the post to protect Mary's privacy and emotional state. Despite our pleas, Jean has not taken down the post. I am seeking assistance in resolving this matter promptly. Your cooperation is greatly appreciated in ensuring the protection and dignity of Mary during this challenging time. Thank you for your understanding.

Hello, I am seeking assistance regarding an issue I am facing with a name review on my account. My current account name is Cola Martin, a name I have used since around [redacted] or [redacted] without any changes. Recently, I received a name review request asking for confirmation of my name being Cola Martin. In reality, my actual name is just Martin, but I chose to use the pseudonym Cola Martin due to it being an inside joke from my school days and a nickname given to me. Using the name Cola Martin serves as a security measure for me, enabling me to control who can send friend requests and limiting access to my profile to those who are familiar with this alias. I have reservations about submitting my ID online as I lack a suitable phone or camera for such documentation. Thank you, Martin.

My personal email, [redacted], was unlawfully accessed by someone named "Courtney" who created a Facebook account using my email without my consent. This unauthorized access led to me receiving emails and notifications intended for this individual. I have taken measures to secure my email by changing the password regularly but need the Facebook account associated with my email permanently shut down as it is linked to multiple identity theft incidents. The repeated unauthorized access may be related to a stalker situation. I am requesting the closure of this unauthorized Facebook account and to cease any correspondence to my email address related to it. Thank you.

My Facebook account was compromised, leading to the posting of malicious content resulting in a permanent ban. I am eager to understand the nature of the content posted by the hacker and the events surrounding my account. Additionally, my Instagram account has been disabled, and my PUBG Mobile account is also inaccessible. The Facebook account associated with the email panna.daskabi[at]yahoo.co.in belongs to Parth Kabi. I have initiated legal proceedings against the hacker's website, but I am primarily focused on recovering my Facebook account due to its containing essential professional contacts.

I recently received a notification that my Facebook password was changed, but I didn't make the change. I tried to follow the account recovery steps, but none of them were successful. I attempted to contact Facebook security, but unfortunately, I haven't heard back from them. It's frustrating to have such difficulty getting help from Facebook, a platform so highly regarded for social media. After deleting the app due to the hacking incident, I lost access to my account that I've had for about 6 years. The email I'm using now is the one associated with my Facebook, although apparently there's also a Yahoo account linked that I'm unaware of. This experience has been quite exasperating, but I hope it gets resolved soon.