I was on my Facebook and it just all of a sudden stopped and asked me to sign back in a...
GetHuman-tdmartel's Recover Hacked Account issue with Facebook from September 2019
Help with my Facebook issue
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Before contacting them, items GetHuman-tdmartel may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-tdmartel's own words
I was on my Facebook and it just all of a sudden stopped and asked me to sign back in and it keeps telling me I’m putting in the wrong password and the same thing with my messenger app and I need to get back into it and I also don’t have access to the phone number or email associated with my account
GetHuman-tdmartel did not yet indicate what Facebook should do to make this right.
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How GetHuman-tdmartel fixed the problem
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Please help with my Facebook issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Facebook customer problems.