Facebook Customer Service Issues

After being away from Facebook for 7-8 years, I recently reset my password. Upon trying to log back in, I encountered the following message regarding my account's security. The steps provided include choosing a security check, doing a security check, and reviewing recent login attempts. However, when I click "Continue," it leads me to a message stating my identity is not confirmed. I attempted to submit a photo of my ID, but the system did not recognize my email address as belonging to a disabled account. I'm seeking assistance on resolving this issue. Thank you.

Since March [redacted], I have been trying to reach Instagram to resolve an issue with my account @victorymarinefl. Following the system outage in March, I couldn't log in and faced a suspicious activity alert while in London. Unfortunately, I couldn't access the associated email [redacted] for the verification code. I seek to update the email to [redacted] Currently, I can only post through Facebook, which is not ideal for business promotion. Kindly assist me in resolving this matter as social media is crucial for our business. Best, Amanda M. Victory Marine Your partner for boating since [redacted]. Provider of new and pre-owned boats, marine service, and parts. [redacted] South Ridgewood Ave. Port Orange, Florida [redacted] Contact: [redacted] www.victorymarinesales.com

When I tried to log into my account, a message appeared asking me to verify my phone number. After confirming my number, I received a text from Facebook with a verification code. I assumed it was related to a pending business item I had submitted since my Page has my phone number. However, when I verified the phone number, I was redirected to a different Facebook profile for Jessica Tyson (or Tysen), indicating my number was used by someone else to create that profile. They requested I upload ID or a birth certificate. I have no connection to Jessica Tyson (Tysen) and was eventually able to regain access to my personal account. I've added more security measures to protect my account and business. I suspect my soon-to-be ex-husband, Tyler Madsen, may be involved as he has my phone number. I suspect he created a fake profile to cause confusion. I have blocked Tyler Madsen and his family on social media. I need guidance on where to file a complaint since I can't find the Jessica Tyson (Tysen) profile to report it. Additionally, because I suspect my email associated with my Facebook account ([redacted]) may be compromised, I prefer responses to my business email. Thank you.

A few weeks ago, I had a misunderstanding with a friend named K. I was worried about her well-being and expressed it in a way that might have seemed harsh. On Sunday, she mentioned someone picking her up, but then she didn't respond to me, leaving me concerned. I want to clarify that I care about her deeply and would never wish her harm. I'm not sure if I was blocked on Facebook or if she did it. It's important to me to resolve this situation as it has been a tough week for me. Kelsey, if you're reading this, please reach out. Sincerely, David Jones.

My Facebook account was "Whingeing Pom," which is an affectionate nickname as an English person living in Australia. It has never been an issue in all the years I've used it. I also have a business page for Bullseye Autopart Centre in Tuggerah, NSW, Australia. It has been almost two weeks since my account was disabled by Facebook, presumably for not using a "real" name, even though everyone I know in Australia knows me by that name. I submitted a photo of my Australian Driver's Licence, but when I tried to log into a new account with my "real name" and the "Whingeing Pom" account, I received a message saying, "we are reviewing these additional documents." I really rely on this account to keep in touch with relatives, friends, and former Royal Navy comrades in the UK and elsewhere. I am eagerly waiting for any updates on this situation.

My Facebook account has been hacked by Ocine Walker, who is also connected to Myishashona Williams. They are running internet scams and exploiting women financially and sexually. Walker has accessed my account, contacting my family, and compromising my email and messenger. They engage in identity theft and illegal activities. I urgently need to regain control of my Facebook account and report their actions. Please contact me through the email provided until I have restored access to my accounts. Thank you.

My cousin's page got hacked without my knowledge. The hacker impersonated my cousin and gradually tricked me into sharing my personal information. When I realized it wasn't my cousin's page, everything on my account had been changed, and the imposter was even reporting my new pages. My name is Briana Nicole Huggins, and the hacker has my ID, making it difficult for me to take any action. I've had my Facebook account for years, but now I'm locked out, and the imposter is attempting to scam my friends. They altered all my details including name, email, password, and phone number. I'm overwhelmed by people accusing me of scamming them due to the hacker's actions. My account was set up a long time ago using my old email [redacted], which I can't access anymore. I'm pregnant, and the stress from this situation is affecting me greatly. Being constantly locked out of my new accounts for using my real name has become too much for me to handle. Please, I need help urgently.

Hello, I bought a SIM card that isn't registered in my name and accidentally created a Facebook account without much knowledge of Facebook. I mistakenly entered the wrong code before my contact number. The correct code should be +91 for India, but I entered a different one. Consequently, I lost access to my Facebook account. When I try to log in, a girl named Senica Patience Hill (Satinka) appears because her account is linked to a contact number similar to mine but with a different code. I asked her for the confirmation code since our contacts were similar, but my SIM card was lost. I am struggling as I was young when I created the account in 2[redacted]. My Facebook account name is Luwangleima Chanu, and my date of birth is March 8, [redacted]. Please assist me in recovering my cherished account. Thank you for your help.

When managing Facebook event pages, the "music preview" section can sometimes display the wrong Spotify artist due to similar names. Despite efforts with our digital distributor and Spotify tech support, the issue lies with Facebook's backend digital distribution. There seems to be no dedicated support to rectify this specific problem, leading to general "report a problem" responses. Resolving this is crucial for our business, affecting event promotions. Syncing the correct artist profile would enhance our effectiveness in advertising current and upcoming events.

I am having many issues with my TealRiver Bonnie Weaver and Natural Healing Products/Hbnaturals pages. I am experiencing problems posting advertisements to groups and responding to posts. Currently, my friends are not showing on the Hbnaturals page, and it claims I have violated policies, which I believe is a tactic to make me pay for advertising. As a single person between jobs, this is my main source of income, and I am struggling to promote my business. I request assistance in resolving these page issues and ask for a more transparent and supportive customer service approach from your team. Additionally, I am unable to feature music that stays at the top of the page. Please address these concerns promptly.

I have been an active user of Facebook for the past five years, always abiding by their community standards. However, my account was unexpectedly disabled two days ago for alleged violations which I strongly believe are unjust. Despite my attempts to verify my identity, I have been unable to resolve this issue. I am eager to regain access to my account, but I am unsure of the steps to take in order to rectify this situation.

Please restore access to my account with phone number 0[redacted][redacted], as well as my sister's account with phone number 0[redacted][redacted]. Due to poor network conditions, we rely on a VPN to access Facebook in China where it is blocked. We both have a genuine need for our accounts and have provided verification documents. We are planning to transition our personal accounts to business pages and utilize Facebook's advertising services, promising substantial future payments. Kindly understand our situation and reinstate our accounts. They are essential to our identities. Thank you. For any further verification, please reach me at [redacted]

My Facebook account was blocked for a security check and I provided the necessary identification documents. However, I received an email from Elodie stating that the documents were not clear enough. I omitted some personal information as per the guidelines, which may have caused the issue. I can't provide my ID as I lost it recently and need time to obtain a new one. Is there any other way to resolve this matter, such as using an SMS code for verification? Kind regards, Sabine Giorgi P.S.: Please note that my verification email is [redacted], but my blocked account's email is [redacted]

Hello, I'm Rohan Srivastava. My Facebook account was disabled on 13/08/[redacted]. Despite my numerous requests, I haven't received any response from your team. I need my account back as all my friends, family, and relatives are on it. I admit my mistake and apologize. I promise not to repeat it. Please reopen my original Facebook account at your earliest convenience. Thank you, Rohan Srivastava

Hello, I am currently conducting a research project about the welfare of pet snakes in the UK and abroad as part of a study with the Veterinary School at the University of Bristol. I have created a survey regarding the general care and housing of pet snakes and I am in need of more snake owners to participate. Facebook has been the most effective method for me to reach a wide audience by posting on various pages and groups, with permission from the page admins. However, I have encountered an issue as I received a message stating that I was misusing a feature by posting too quickly, which has resulted in me being blocked from posting. This is crucial for my study as I need more participants before the survey deadline this Sunday. Despite my attempts to appeal this block multiple times, it remains unresolved. I would appreciate any assistance you could provide in resolving this matter so I can continue gathering responses for my research. Thank you for your attention to this matter. Best regards, Ben C.

Hello everyone, I would like to bring to your attention an issue regarding my website URL www.imadtravel.com that seems to have been mistakenly blocked on Facebook. I was shocked to hear from a visitor that they were unable to share my link on Facebook. I checked and tried to post the link on my page, but it kept showing errors stating the URL was incorrect. I assure you that I did not purposely violate any of Facebook's community standards, and if I unknowingly did so, I sincerely apologize. I kindly request for my website www.imadtravel.com to be unblocked. Thank you for your understanding as Facebook continues to enhance its security measures, making it a safer platform for all users. Warm regards, IMAD Travel Pvt Ltd www.imadtravel.com

Hello, I am having trouble confirming my identity because my old phone number is still linked to my profile, even though it no longer exists. After recovering my account due to a forgotten password, I received a security message asking for identity confirmation about 24 hours later. Since the phone number listed on the account is obsolete, I am unable to use it. I am willing to provide my passport number and new contact details via email to prove my identity so I can regain access to my account. Facebook should have my passport details and updated contact information from the recent password reset. I have tried contacting Facebook's security team through several emails but have not received a response yet. I have had this account for nearly 13 years and there is important information and photos that I need access to. Thank you, Natalie H.

Dear Customer Service, I attempted to create a Facebook account using the email [redacted] Regrettably, my account was disabled due to my oversight. My primary goal was to open a business account rather than a personal one, which is why I did not use my own name to avoid linking it to my personal account, as I am aware that having multiple accounts is against the rules. I am hopeful that my situation can be reviewed, and I would appreciate guidance on how to properly register a business account for my business, if feasible. I am prepared to provide any necessary documents upon request. Thank you for your assistance, and I look forward to your response.

I have an old account from several years ago when I was working for a company. I never really used it much at all. Now, I am self-employed in the same trade as the last company's competitor. I have my current account that I use, but when customers look up my business online, there is a Facebook popup that has my old phone number listed as contact info. This is causing the other company to continually receive calls that should come to me. Needless to say, they are frustrated, and so am I because I can't get into the old account to address it. I can find the account when I search for contacts on my current page, and I know it's my old one because my brother is listed as a friend on it. However, I can't seem to access it when I try to log in. Please HELP! Bill Kirk, owner of Kirk's Klean Plumbing (formerly project manager of Meridian Plumbing).

I want to report a Facebook user named Phillip Cruz from Winnipeg, Manitoba, Canada for posting harassing, threatening, slanderous, and defamatory comments about me. My name is Paul Raymundo, and he has been posting negative things about me related to an incident that happened nearly 3 years ago involving a vehicle repair at his mechanic shop. Despite a promised 3-day completion, it took over 2 months, causing me significant financial losses. I owe him $[redacted], but due to my business suffering a $10k loss, I haven't paid. He threatened legal action in the past, leading to a small claims suggestion. Recently, he posted more negative things about me, including private past information. I feel unsafe, even though I now live in British Columbia. He should not have shared my personal info or defame me online. I am requesting Facebook to delete his posts or account to prevent further harm. Thank you. Please reach me at [redacted] or email me at [redacted]