Hi there,**I hope you can help me as I’m in a bit of a panic.**I lost my Husband last y...

GetHuman3538082's Reset Password issue with Facebook from September 2019

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The issue in GetHuman3538082's own words
Hi there,**I hope you can help me as I’m in a bit of a panic.**I lost my Husband last year & in addition to this, at the same time, our home PC hard drive gave up the ghost & I lost every single photograph I had ever taken of our family. I had no backup. The only photos I have left are those I posted on Facebook.**For this reason alone, I cannot afford for my Facebook account to no longer exist.**Here is my problem:-**When I joined Facebook all those years ago, I had a Hotmail address. It is registered as my primary address. I also have my home email address registered. My Hotmail address no longer exists.**I cannot remember my password.**I cannot change my home email address to my primary address without knowing my password.**I have just purchased a new Apple IPhone, but I haven’t saved any of my passwords, so can’t transfer Facebook to my new phone as I wont be able to login as again, I can’t remember my password.**Please, please help.

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Facebook

Reset Password issue
Reported by GetHuman3538082
Sep 5th, 2019 - a year ago
Not resolved
Seen by 1 customer so far
Similar issue to 649180 others
0 customers following this

Timeline

GetHuman3538082 started working on this issue
Sep 5th, 2019 2:42pm