Hi good Day. I'll go straight to the point. I was from the market, got home around...

GetHuman-annmarin's Recover Hacked Account issue with Facebook from September 2019

Help with my Facebook issue
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Before contacting them, items GetHuman-annmarin may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-annmarin's own words
Hi good Day. I'll go straight to the point. I was from the market, got home around *:**(not sure about the time) my facebook is always logged in, in my app. When suddenly closes and logged out for no reason. I tried to re log, bit wont. Until i ask for help. My bf says that all the security measures that he set up was change. My gmail become hotmail, no number options to send pin for changing password, also the trusted contacts was unavailable. My gmail didn't notify me any changes on my facebook acc. It's already been * days trying to figure it out how to recover my account. Because your service for recovery is a loop. *Main problem is that*My verified email had been replace by someones hotmail. *My contact num had been replaced.*My trusted contact had been remove.*There is no solution on the facebook help support. About this issue.

GetHuman-annmarin did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman-annmarin
Sep 2nd, 2019 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 643544 others
0 customers following this

Timeline

GetHuman-annmarin started working on this issue
Sep 2nd, 2019 12:16pm
GetHuman-annmarin indicated the issue is not fixed yet.
Sep 3rd, 2019 3:15am