Hello,**I have the two-step verification setup on my Facebook account, but I cannot rec...

GetHuman-anniceg's Can't Receive Code to Reset issue with Facebook from September 2019

Help with my Facebook issue
The issue in GetHuman-anniceg's own words
Hello,**I have the two-step verification setup on my Facebook account, but I cannot receive the *-digit code I need to verify my account. I requested a call with this information, which I did receive, but the code which was provided does not work. I am trying to speak with someone at Facebook in regard to this matter since I also never have heard back from them via e-mail. I have used the form and uploaded my proof of gov ID, but I still have not gotten a response. Please assist. Thank you!

GetHuman-anniceg did not yet indicate what Facebook should do to make this right.

How GetHuman-anniceg fixed the problem
I solved the problem on my own. I never heard back from anyone at Facebook. I finally decided to login to my account using my laptop instead of using my PC. Doing this allowed me to get into my Facebook account. Once I got in, I disabled the two-step verification setting.
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Facebook

Can't Receive Code to Reset issue
Reported by GetHuman-anniceg
Sep 1st, 2019 - a year ago
Fixed
GetHuman-anniceg shared how to fix
Seen by 8 customers so far
Similar issue to 642460 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-anniceg started working on this issue
Sep 1st, 2019 4:10pm
GetHuman-anniceg indicated the issue is not fixed yet.
Sep 1st, 2019 9:41pm
GetHuman-anniceg indicated the issue is not fixed yet.
Sep 2nd, 2019 6:04pm
GetHuman-anniceg indicated the issue is not fixed yet.
Sep 2nd, 2019 6:05pm
GetHuman-anniceg indicated the issue is not fixed yet.
Sep 2nd, 2019 6:05pm
GetHuman-anniceg confirmed the issue is fixed. Hooray!
Sep 5th, 2019 12:28am

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