My account has been hacked my name and everything has been changed I have taken and pas...

GetHuman3516887's Recover Hacked Account issue with Facebook from September 2019

Help with my Facebook issue
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Before contacting them, items GetHuman3516887 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3516887's own words
My account has been hacked my name and everything has been changed I have taken and passed every single test verified my friends photos and my comments it won’t send me a confirmation code to any of the new emails I try to add I can’t and won’t do the trusted contacts bull as I can’t reach any contacts without my Facebook account it’s my account it’s got my kids photos on I’ve had the account for * years it used to be under the *****@***.com until it was switched to *****@***.com I also made a totally new email under *****@***.com and nothing they have changed my name to hnan karm ok someone please freaking help me do something I desperately need back into my account the security is a joke I’ve never had any issues until now and it’s been a nightmare I have all my emails I can see my profile and I can’t get anywhere near being able to access it as y’all refuse to accept my new email and keep sending me to stupid trusted contacts hello I obviously can’t trust contacts

GetHuman3516887 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman3516887
Sep 1st, 2019 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 642289 others
0 customers following this

Timeline

GetHuman3516887 started working on this issue
Sep 1st, 2019 1:49pm
GetHuman3516887 indicated the issue is not fixed yet.
Sep 1st, 2019 6:49pm