My phone was stolen * weeks ago had the service cut off ordered a new phone when trying...

GetHuman3436447's Recover Disabled Account issue with Facebook from August 2019

Help with my Facebook issue
First: share to improve GetHuman3436447's odds
Strength in numbers! Companies respond better when others are watching.
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman3436447's own words
My phone was stolen * weeks ago had the service cut off ordered a new phone when trying to activate my Facebook account again not really knowing how to do this I set up new account & then Facebook would not set it up thinking I was not who I was I contacted the help center they sent me a code I did all the necessary instructions said they would review & contact me later have heard nothing from them please I need help to resolve this I really like Facebook & have been on it for every since it was available to me it is how I keep in contact with family & friends being I live in another city I am who I say I am this is my account Deborah Kay Brooks my phone number is ***-***-**** if I don’t answer please leave a message or email *****@***.com

GetHuman3436447 did not yet indicate what Facebook should do to make this right.

How GetHuman3436447 fixed the problem

We are waiting for GetHuman3436447 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Recover Disabled Account issue
Reported by GetHuman3436447
Aug 29th, 2019 - a year ago
Not resolved
Seen by 7 customers so far
Similar issue to 636993 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman3436447 started working on this issue
Aug 29th, 2019 8:21am
GetHuman3436447 indicated the issue is not fixed yet.
Aug 29th, 2019 7:01pm