My phone was stolen * weeks ago had the service cut off ordered a new phone when trying...

GetHuman3436447's Recover Disabled Account issue with Facebook from August 2019

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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman3436447's own words
My phone was stolen * weeks ago had the service cut off ordered a new phone when trying to activate my Facebook account again not really knowing how to do this I set up new account & then Facebook would not set it up thinking I was not who I was I contacted the help center they sent me a code I did all the necessary instructions said they would review & contact me later have heard nothing from them please I need help to resolve this I really like Facebook & have been on it for every since it was available to me it is how I keep in contact with family & friends being I live in another city I am who I say I am this is my account Deborah Kay Brooks my phone number is ***-***-**** if I don’t answer please leave a message or email *****@***.com

GetHuman3436447 did not yet indicate what Facebook should do to make this right.

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Recover Disabled Account issue
Reported by GetHuman3436447
Aug 29th, 2019 - 3 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 636993 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman3436447 started working on this issue
Aug 29th, 2019 8:21am
GetHuman3436447 indicated the issue is not fixed yet.
Aug 29th, 2019 7:01pm

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