Now, it allows me to create a new account with my original account name, but does not allow me to enter my email. I was told that it is used in another account.

GetHuman3499230's Reset Password issue with Facebook from August 2019

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The issue in GetHuman3499230's own words
Enter the email address of the account that uses old mobile phone number. ... Facebook. Can not login into my account. I receive security code in my email to reset password. After using the security code to change password, a confirmation code is sent to my previous mobile phone number that is not in use now. Everything becomes dead lock.**Now, it allows me to create an account of the name I used before with the current mobile phone number, but it does not allow me to use my email entered in previous account.**Now, they also block my access to the new account. They require me to submit my recent photo. I know they are experiencing the facial recognition technology that they told everybody that they have stoped using. There is no reason that I submit my own photo, because a lot of Facebook users do not use their own photo. Why am I getting a different treatment than other Facebook users?
They don’t realize that people might change mobile phone number or create new account but want to use the email of the old account.
Allow me to use the new account with old email address.
I have opened the account for a long time, and I did not do any illegal activity.
It is useless to try anything else, because their security team’s stupidity.
How GetHuman3499230 fixed the problem

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Facebook
Reset Password issue
Reported by GetHuman3499230
Aug 28th, 2019 - a year ago
Not resolved
Seen by 11 customers so far
Similar issue to 636450 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman3499230 started working on this issue
Aug 28th, 2019 11:49pm
GetHuman3499230 indicated the issue is not fixed yet.
Aug 28th, 2019 11:52pm
GetHuman3499230 indicated the issue is not fixed yet.
Aug 28th, 2019 11:53pm
GetHuman3499230 indicated the issue is not fixed yet.
Aug 28th, 2019 11:53pm
GetHuman3499230 indicated the issue is not fixed yet.
Aug 28th, 2019 11:53pm
GetHuman3499230 indicated the issue is not fixed yet.
Aug 28th, 2019 11:53pm
GetHuman3499230 indicated the issue is not fixed yet.
Aug 28th, 2019 11:53pm
GetHuman3499230 indicated the issue is not fixed yet.
Aug 28th, 2019 11:53pm
GetHuman3499230 indicated the issue is not fixed yet.
Aug 29th, 2019 10:52am
GetHuman3499230 indicated the issue is not fixed yet.
Aug 29th, 2019 10:52am
GetHuman3499230 indicated the issue is not fixed yet.
Sep 1st, 2019 7:00pm
GetHuman3499230 indicated the issue is not fixed yet.
Sep 1st, 2019 10:36pm