I broke my phone over the wknd in which I had to get a new phone. Since getting the new...
GetHuman3485270's customer service issue with Facebook from August 2019
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The issue in GetHuman3485270's own words
I broke my phone over the wknd in which I had to get a new phone. Since getting the new phone, I cannot log into my FB acct. Yes, I know my password but the problem is the two-factor authentication thing. It keeps asking me the code in which it's being sent to an old telephone * I have no clue as to what the * is anymore that it's sending it to. I tried loggin in from a familiar device but then it asked for the code generator through the previous app I was using on the OLD phone. Biggest problem with this all is, I operate a BUSINESS page from my acct. In which I purchase ADs to run and stuff but now I cant get back in to manage that. I tried to submit a request to FB to confirm my identity with my DL picture and I took a pic of myself with the code, only to have it tell me "There was a problem with this request. We're working on getting it fixed as soon as we can." It's been saying that ALL wknd. :-* I run my business through FB so I need to get into my account. :-(
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GetHuman3485270 indicated the issue is not fixed yet.
Aug 26th, 2019 5:36pm
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