I broke my phone over the wknd in which I had to get a new phone. Since getting the new...

GetHuman3485270's customer service issue with Facebook from August 2019

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The issue in GetHuman3485270's own words
I broke my phone over the wknd in which I had to get a new phone. Since getting the new phone, I cannot log into my FB acct. Yes, I know my password but the problem is the two-factor authentication thing. It keeps asking me the code in which it's being sent to an old telephone * I have no clue as to what the * is anymore that it's sending it to. I tried loggin in from a familiar device but then it asked for the code generator through the previous app I was using on the OLD phone. Biggest problem with this all is, I operate a BUSINESS page from my acct. In which I purchase ADs to run and stuff but now I cant get back in to manage that. I tried to submit a request to FB to confirm my identity with my DL picture and I took a pic of myself with the code, only to have it tell me "There was a problem with this request. We're working on getting it fixed as soon as we can." It's been saying that ALL wknd. :-* I run my business through FB so I need to get into my account. :-(

GetHuman3485270 did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman3485270
Aug 26th, 2019 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 631980 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman3485270 started working on this issue
Aug 26th, 2019 5:35pm
GetHuman3485270 indicated the issue is not fixed yet.
Aug 26th, 2019 5:36pm

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