Can't get into facebook and tried everything facebook told me to try in help center and for trying to login

GetHuman3600712's Can't Receive Code to Reset issue with Facebook from September 2019

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The issue in GetHuman3600712's own words
Get into my account ... I got a new phone and tried to login in and it sent a code to my email to which I entered it in. It let me reset my password then directed me right back to the I needed to enter a code to which i pressed again and it said it would send me a code via SMS. However I never received the code. So I attempted to fill out the form and sent a pic of me holding the code that was prompted but it said the page link was broken or the page didn't exist anymore. I have tried everything Facebook help center said and just keep getting redirected to enter code or the page is broken*doesn't exist.
I should be able to either get the code reset my password and login or fill out the form with a picture of me holding the code and actually get the code. I can't use facebook on my new phone and I am about to just never use it again bc I shouldn't have to create a new account for a third time bc this is the second time it's happened to me.
I want to be able to get into account!!!! I should be able to get in just sending a password reset link to my email or have the code actually sent to me, not get stuck in an infinite loop to put a code in or be able to fill out the form I'm directed to with the picture of me holding a code and not get sent to a broken link* page doesn't exist page. Let me in my account!!
I have been a customer for many years and expect to be able to upgrade my phone and still be able to get into my account instead of making a new one everytime I get a phone. I use facebook for many things such as socializing and I use the marketplace for many things. For example I just found and bought a truck off the marketplace just a bit ago but now I can't even use that
I have tried everything that facebook recommended other than making a new account to which I will NOT do again. I'd rather just not use facebook if I can't get into my account. As you can read I have tried everything that facebook has suggested to do with just a result of broken links and infinite loops. Make this right facebook!
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Can't Receive Code to Reset issue
Reported by GetHuman3600712
Sep 16th, 2019 - a year ago
Not resolved
Seen by 38 customers so far
Similar issue to 669849 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman3600712 started working on this issue
Sep 16th, 2019 11:46pm
GetHuman3600712 indicated the issue is not fixed yet.
Sep 16th, 2019 11:56pm
GetHuman3600712 indicated the issue is not fixed yet.
Sep 16th, 2019 11:56pm
GetHuman3600712 indicated the issue is not fixed yet.
Sep 16th, 2019 11:56pm
GetHuman3600712 indicated the issue is not fixed yet.
Sep 16th, 2019 11:56pm
GetHuman3600712 indicated the issue is not fixed yet.
Sep 16th, 2019 11:56pm
GetHuman3600712 indicated the issue is not fixed yet.
Sep 16th, 2019 11:56pm
GetHuman3600712 indicated the issue is not fixed yet.
Sep 16th, 2019 11:56pm
GetHuman3600712 indicated the issue is not fixed yet.
Sep 16th, 2019 11:56pm
GetHuman3600712 indicated the issue is not fixed yet.
Sep 16th, 2019 11:56pm
GetHuman3600712 indicated the issue is not fixed yet.
Sep 16th, 2019 11:56pm
GetHuman3600712 indicated the issue is not fixed yet.
Sep 17th, 2019 12:15am
GetHuman3600712 indicated the issue is not fixed yet.
Sep 17th, 2019 7:44am

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