I recently have upgraded to a new phone and did not remember my password. I have seen t...

GetHuman3472366's customer service issue with Facebook from August 2019

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The issue in GetHuman3472366's own words
I recently have upgraded to a new phone and did not remember my password. I have seen then reset my password but I am having trouble logging in. I have two factor authentication on my account so it is asking me for a log in code which it says is being sent by text message. When I sent through identification to Facebook to confirm who I was they sent me recovery links. One of these did work and came up with my old phone number which they can send recovery codes too. I thought when I moved over to my current number I changed it in my settings but I clearly didn’t. So all codes are being sent to my old number and I can not access my Facebook account via the app or through a browser. I have emailed the lady who responded to me but have not received any reply to whether there’s anyway my number can be changed through you in order for me to access my account as the codes for the two factor authentication will be sent to the correct number. Any help would be much appreciated

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Facebook

Customer service issue
Reported by GetHuman3472366
Aug 23rd, 2019 - a year ago
Not resolved
Seen by 11 customers so far
Similar issue to 627304 others
0 customers following this

Timeline

GetHuman3472366 started working on this issue
Aug 23rd, 2019 7:17pm
GetHuman3472366 indicated the issue is not fixed yet.
Aug 24th, 2019 2:25pm
GetHuman3472366 indicated the issue is not fixed yet.
Aug 24th, 2019 2:26pm
GetHuman3472366 indicated the issue is not fixed yet.
Aug 25th, 2019 7:03am
GetHuman3472366 indicated the issue is not fixed yet.
Aug 26th, 2019 8:00pm