I recently have upgraded to a new phone and did not remember my password. I have seen t...
GetHuman3472366's customer service issue with Facebook from August 2019
Help with my Facebook issue
First: share to improve GetHuman3472366's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3472366 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman3472366's own words
I recently have upgraded to a new phone and did not remember my password. I have seen then reset my password but I am having trouble logging in. I have two factor authentication on my account so it is asking me for a log in code which it says is being sent by text message. When I sent through identification to Facebook to confirm who I was they sent me recovery links. One of these did work and came up with my old phone number which they can send recovery codes too. I thought when I moved over to my current number I changed it in my settings but I clearly didn’t. So all codes are being sent to my old number and I can not access my Facebook account via the app or through a browser. I have emailed the lady who responded to me but have not received any reply to whether there’s anyway my number can be changed through you in order for me to access my account as the codes for the two factor authentication will be sent to the correct number. Any help would be much appreciated
GetHuman3472366 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman3472366 fixed the problem
We are waiting for GetHuman3472366 to fix the problem and share the solution with the rest of us customers.
Please help with my Facebook issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Facebook customer problems.