I had access to my Facebook messenger account and one day I opened the app and was logg...

GetHuman3468143's Recover Disabled Account issue with Facebook from August 2019

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Before contacting them, items GetHuman3468143 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman3468143's own words
I had access to my Facebook messenger account and one day I opened the app and was logged out of my account. I entered in my details and Facebook generated me a new account with no contacts, profile picture or personal information other than my name that also was attached to a newly generated Facebook (not messenger) profile. My friends can see both messenger accounts but I only want my old one and every time I try to delete this new blank account and re-enter the information for my old account it regenerates the new blank account.**More info:*My desired account was linked to my phone number and instagram account.*I previously had a Facebook account and messenger account but deleted both to take a break from the service and then re-registered to messenger only with my phone number and Instagram account linked- this account is the one I want access to and the other one deleted.*My name is Jackson Summerfield-Fallon and if you search messenger two accounts will appear* plain and simply I want access to the one which has a profile picture

GetHuman3468143 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Disabled Account issue
Reported by GetHuman3468143
Aug 22nd, 2019 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 625724 others
0 customers following this

Timeline

GetHuman3468143 started working on this issue
Aug 22nd, 2019 10:44pm

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