Product videos not displaying on desktop but not displaying on mobile

GetHuman3463315's Problem With a Page issue with Facebook from August 2019

Help with my Facebook issue
Before contacting them, items GetHuman3463315 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman3463315's own words
I have created this shop and added all the products which are videos and I am selling videos. All works well when viewing on desktop, but any mobile product videos do not display when viewing on mobile. ... Hello, I have created a new page & shop selling Brand video creation services. I added * image and * video per product. On desktop all works fine and I can view image and video plays. BUT on mobiles only * still images show and NO video at all. It is a problem because I am trying to sell videos. https:**www.facebook.com*videoappscreator Hope you can help asap
Videos ARE playing on desktop and mobile when posted to the same page, it is only the product videos that are not displaying or playing on mobile
Hoping to fix it
How GetHuman3463315 fixed the problem

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Facebook

https:**www.facebook.com*videoappscreator
Problem With a Page issue
Reported by GetHuman3463315
Aug 22nd, 2019 - 2 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 623960 others
0 customers following this

Timeline

GetHuman3463315 started working on this issue
Aug 22nd, 2019 1:06am
GetHuman3463315 shared this issue with friends on Facebook
Aug 22nd, 2019 1:13am
GetHuman3463315 indicated the issue is not fixed yet.
Aug 22nd, 2019 1:50am
GetHuman3463315 indicated the issue is not fixed yet.
Aug 22nd, 2019 1:50am
GetHuman3463315 indicated the issue is not fixed yet.
Aug 22nd, 2019 1:50am
GetHuman3463315 indicated the issue is not fixed yet.
Aug 22nd, 2019 5:14am
GetHuman3463315 indicated the issue is not fixed yet.
Aug 23rd, 2019 1:31am
GetHuman3463315 indicated the issue is not fixed yet.
Aug 25th, 2019 1:10am