In the beginning of August my Facebook account was hacked the person who hacked it told...

GetHuman-jojoyann's Recover Hacked Account issue with Facebook from August 2019

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Before contacting them, items GetHuman-jojoyann may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-jojoyann's own words
In the beginning of August my Facebook account was hacked the person who hacked it told me that they were works for the government and that I was always able for a grant for being disabled so supposedly they were going to deposit this grant money into a bank account of mine and instead they deposit a $*,*** bad check now they've had access to my account they changed my email from *****@***.com to *****@***.com and used my phone number *** *** **** and set up a bogus facebook account. I no longer can access my account. I have over *,*** friends who are being scammed by the same hacker Devonte M Knowles is the name he used during this scam. I tried to change my email and password to secure my account and the ext day they hacked me again. Can you help me to report this to fabebook and authorities. Also, to recover my account that I have used for many years. Thank you JoJo Yannantuono is my account name and Jo An Yannantuono is my full legal name. Phone *** *** **** is my phone number

GetHuman-jojoyann did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman-jojoyann
Aug 21st, 2019 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 623090 others
0 customers following this

Timeline

GetHuman-jojoyann started working on this issue
Aug 21st, 2019 4:01pm