I was logged out of Facebook on my laptop, and when I typed in what I believe to be my...

GetHuman3452329's Recover Hacked Account issue with Facebook from August 2019

Help with my Facebook issue
Before contacting them, items GetHuman3452329 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3452329's own words
I was logged out of Facebook on my laptop, and when I typed in what I believe to be my password, it said it had been changed about a month ago, which I don't remember doing. I tried to recover my account but the email associated with my account is an old one that was discontinued by Verizon. I got a link in my new email after I uploaded pictures of my ID, but when I try to create a new password, it either says that I'm trying too often or that I have no valid codes. I even waited a few days before trying again and it still wouldn't work.*Update: I have tried the whole process again. I logged out of the account on my phone (which I can access because I have one-tap, but I don't know the password and can't add an existing email because I don't know the password) and I clicked the link they sent me, but when I hit 'Continue' after I created a new password, it said that the link was invalid.

GetHuman3452329 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman3452329
Aug 20th, 2019 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 620086 others
0 customers following this

Timeline

GetHuman3452329 started working on this issue
Aug 20th, 2019 4:19am
GetHuman3452329 shared this issue with friends on Facebook
Aug 20th, 2019 4:34am
GetHuman3452329 indicated the issue is not fixed yet.
Aug 21st, 2019 2:32am

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