Dear Sir*Madam,**I am writing as a really upset and disappointed customer that owns a s...

GetHuman-bbma's Problem With a Page issue with Facebook from August 2019

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Dear Sir*Madam,**I am writing as a really upset and disappointed customer that owns a small business with a Facebook Page to broaden my connectivity. I keep getting constant alerts for boosting ads and stuff, which I do not want. I recently got an email through confirming I was charged and that my ad was approved, baring in mind I have not consented to an ad being put up, neither for an ad to charge me! I know I have had my payment method on there but I had double checked about removing that from my Facebook! I ***% removed my payment method from my account so I believe that is breaching some kind of code as I was charged on an account I deactivated from facebook to avoid being charged! I have been charged £*.** so far and when I attempted to search how to disable an ad, there’s nowhere I found to help me. Not just that but when I then went to try and reduce the spending, I set the budget to £* and * day so that it was all I was charged for and I would’ve been okay with that but after I pressed”save changes” absolutely nothing happened several times and now I have been charged for an ad when I did not accept or consent to it! I am very tempted to shut down both my page and account from Facebook since this has really been so upsetting and disappointing from me. It might not be much but it’s the fact I never accepted that and never agreed to pay for these ad boosts and I am so sad to say that it’s dropped me under the amount to allow me to afford a uni room deposit so I would love some help solving this problem and to be confirmed for real this time, that my payment method is really removed and that I get no more ad charges.....*Thanks for your time, *Bethan (Page:HoneyAndHibiscusCo)

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Facebook

Problem With a Page issue
Reported by GetHuman-bbma
Aug 19th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 619753 others
0 customers following this
Items needed
Email on Account
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Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-bbma started working on this issue
Aug 19th, 2019 11:24pm