The screen on my old phone cracked and no longer works so on Wednesday August ** I got...
GetHuman3449197's customer service issue with Facebook from August 2019
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The issue in GetHuman3449197's own words
The screen on my old phone cracked and no longer works so on Wednesday August ** I got a new one. I have tried numerous times since then to log into my facebook and have not been able to. I had my account set up to send an sms code to my phone number for two factor authentication. However I have never recieved a code any of the multiple times I have attempted to log in. I have been asked to take pictures of my ID and me personally holding up a sign with a code on it to which I have obliged to multiple times as well. I have not been offered any other options to recover my account. I have trusted contacts set up through my account as well and cannot get assistance on how to use that feature to get back into my account. I have contacted the facebook help to which I have not once recieved any answer or assistance.
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GetHuman3449197 indicated the issue is not fixed yet.
Aug 20th, 2019 2:40am
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