The screen on my old phone cracked and no longer works so on Wednesday August ** I got...

GetHuman3449197's customer service issue with Facebook from August 2019

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The issue in GetHuman3449197's own words
The screen on my old phone cracked and no longer works so on Wednesday August ** I got a new one. I have tried numerous times since then to log into my facebook and have not been able to. I had my account set up to send an sms code to my phone number for two factor authentication. However I have never recieved a code any of the multiple times I have attempted to log in. I have been asked to take pictures of my ID and me personally holding up a sign with a code on it to which I have obliged to multiple times as well. I have not been offered any other options to recover my account. I have trusted contacts set up through my account as well and cannot get assistance on how to use that feature to get back into my account. I have contacted the facebook help to which I have not once recieved any answer or assistance.

GetHuman3449197 did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman3449197
Aug 19th, 2019 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 619150 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman3449197 started working on this issue
Aug 19th, 2019 5:22pm
GetHuman3449197 indicated the issue is not fixed yet.
Aug 19th, 2019 5:24pm
GetHuman3449197 indicated the issue is not fixed yet.
Aug 19th, 2019 5:24pm
GetHuman3449197 indicated the issue is not fixed yet.
Aug 20th, 2019 2:40am
GetHuman3449197 indicated the issue is not fixed yet.
Aug 20th, 2019 2:40am
GetHuman3449197 indicated the issue is not fixed yet.
Aug 20th, 2019 2:40am

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