Facebook Customer Service Issues

Archive 779

The following are issues that customers reported to GetHuman about Facebook customer service, archive #779. It includes a selection of 20 issue(s) reported August 17, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I deactivated my account for about 10 months, but recently reactivated it while I'm in Madrid. My email remains the same. I removed around [redacted] friends and added some new ones. Yesterday, I blocked someone who was unpleasant and persistent in wanting to chat privately, which led to my account being blocked by Facebook. My page means a lot to me as it contains my thoughts, writings, and poems. I tried resetting my password using my email, which was successful, but I can't remember the birthday I used as I often changed it to avoid greetings. With over [redacted] friends, it's hard to recognize them, but I can identify my own posts. I need help in recovering my account, which I've had since [redacted]. You can contact me at [redacted] Thank you.
Reported by GetHuman3440400 on sabato 17 agosto 2019 17:54
I closed my account for about * months, and recently I reactivated it while I am in Madrid. Although my email remains the same, I deleted about **** friends and added some *. Yesterday, I had to block someone who was not nice and adamant about chatting with me privately, resulting in Facebook blocking my account. My page is precious to me as it holds my own thoughts, writings, and poems. I want to regain access but cannot remember the birth date I used as I frequently changed it. My friends might not recognize me due to security reasons, but I can identify my own posts. Please help me reactivate my account at G.*****@***.com. Thank you.
Reported by GetHuman3440400 on sabato 17 agosto 2019 17:58
I do not give Facebook or any associated entities permission to use my pictures, information, messages, or posts, both past and future. This statement serves as notice to Facebook that it is strictly prohibited to disclose, copy, distribute, or take any actions against me based on this profile or its contents. The content in this profile is private and confidential. Privacy violations may be punishable by law (UCC 1-[redacted]- 1 1 [redacted]-[redacted] and the Rome Statute). Facebook is now a public entity, and all members are advised to post a notice like this. Please feel free to copy and paste this version. Not posting a statement may imply consent for the use of photos and information in profile updates. FACEBOOK DOES NOT HAVE PERMISSION TO SHARE PHOTOS OR MESSAGES.
Reported by GetHuman3440637 on sabato 17 agosto 2019 18:56
Hello, Yesterday, I came across a post on the marketplace selling a plane ticket from Inverness to Gatwick priced at £[redacted]. Earlier in the week, the ticket prices were £36, but due to my mistake, I checked for the wrong month and found a price of £26 online. I messaged the seller, questioning the price difference, but he removed the post and mentioned that it was being investigated because of my message. I apologized twice for the misunderstanding. However, the seller is now demanding £[redacted], making personal attacks, and threatening to report me. I am unsure if private messages about items for sale are monitored on the marketplace. Can you confirm if this is the case and if the seller has the right to make me pay for the ticket? I have reported his profile due to his rude behavior. Thank you for any assistance. Best regards, Lauren M.
Reported by GetHuman3440779 on sabato 17 agosto 2019 19:37
I was on Facebook yesterday discussing my sister being in the hospital when you closed my account citing suspicious activity. I find it hard to believe since I am the one using the account on my Samsung smartphone. In the past five years, I have experienced numerous issues with your service despite being a loyal customer. I complied with your request for a picture verification over 24 hours ago, yet my account remains inaccessible. This marks the eighth time in five years that I have had to reopen my account, and I refuse to do so again. I have only had this account for three months, so please reopen it promptly and cease interfering with it.
Reported by GetHuman-kathyral on sabato 17 agosto 2019 19:37
For the past month, I've been facing an issue with connecting my nonprofit organization's Instagram account to my Facebook page. Despite reaching out to both Instagram and Facebook for assistance, I have not received any responses. Strangely, my personal Instagram account is linked to my Facebook page instead of the intended nonprofit account. Additionally, I've been trying to address the matter of enabling donations on our Facebook page as a nonprofit, but have not received any support in this regard.
Reported by GetHuman3441380 on sabato 17 agosto 2019 22:18
My Facebook page, active for over 12 years, has been compromised. Despite changing my password multiple times, I keep getting hacked and locked out. Unfortunately, I realized the email associated with my account is outdated, but my phone number remains accessible. I've tried all the troubleshooting tips to reclaim my account to no avail. I'm concerned about unauthorized posts on my profile and missing important updates from my daughter's school, which relies heavily on Facebook for communication. I'm willing to provide any necessary verification to regain access and avoid creating a new account.
Reported by GetHuman3441416 on sabato 17 agosto 2019 22:33
I've been attempting to log into my Facebook account using a disconnected phone for Wi-Fi access. Despite receiving a password reset code via email, I enter the code and still receive an error message stating it's incorrect. I'm being directed to a profile I wish to deactivate due to creating an accidental duplicate account. I need to access my original account with my profile picture, but I am consistently receiving an "invalid code" error preventing me from logging in.
Reported by GetHuman-meralean on sabato 17 agosto 2019 22:51
I have recently experienced numerous instances of being banned from Facebook without valid reasoning, totaling 13 out of the last 20 months. While I understand some past bans due to the platform's bias, censorship, and support for certain ideologies, this recent ban stems from a comment discussing ICE. I stated that only those who are in the country illegally have reason to fear ICE agents as they are breaking the law. Every country upholds this principle. Facebook seems to operate like its own regime, favoring a one-world government and the wealthy elite. Despite expressing a viewpoint many might disagree with, I believe my banishment was unjust.
Reported by GetHuman-dnamico on sabato 17 agosto 2019 22:56
I am experiencing a frustrating issue with Facebook. I am removing friends on the Facebook app and have been locked out of my account. Initially, I was asked to enter a code sent to my phone, which I did. Then, I was instructed to upload a picture of myself, which I also completed. Now, I am waiting for my account to be reviewed. My driver's license information is already connected to my account, so I am confused as to why I am still locked out. This situation is greatly affecting my business, which heavily relies on my Facebook page. Creating a separate page for my business did not resolve the issue either. I am desperate for a resolution from Facebook, especially considering this problem has persisted for months without any response from them.
Reported by GetHuman3441569 on sabato 17 agosto 2019 23:31
I previously had an account for a long time with a profile picture of one of my shop dresses covering part of my face, which I never used to impersonate anyone else. I lost access to my phone for a while and was unable to retrieve the security code until recently, so I created a new account. I prefer not to show my actual face on Facebook, especially now that I've started my own crochet business. The photo on my account is of a crochet cardigan to showcase my creations, not to mislead anyone. When I sell items on eBay or through my website, I clarify that the photo is just for display and not a representation of me. I assure you, I have never pretended to be someone else online.
Reported by GetHuman-madeto on sabato 17 agosto 2019 23:55
My Facebook account has been hacked and taken over by someone who gained access to my email. Despite my attempts to seek help from Facebook, I have been unable to resolve the issue as there is no available support through customer service. The hacker has changed my password, email id, and is now using my account to contact people with scams. Please be cautious if anyone contacts you from that account. Thank you for your understanding. Greg Eansor
Reported by GetHuman-geansor on domenica 18 agosto 2019 00:34
My husband's account has been disabled on Facebook, and despite reaching out to the Facebook help desk for clarification, we have not received any response regarding why this action was taken or when his account will be reinstated. The account contains invaluable photos of his late best friend who passed away from cancer, and he is eager to retrieve them. The lack of notification about the account's deactivation is concerning and displays a lack of competence on Facebook's part. The account in question belongs to Josh Econo. We are urging for his account to be reactivated promptly. It is disheartening to face this situation, especially when there are other users who openly violate Facebook's guidelines without repercussions. We kindly request an urgent explanation or resolution via email. Email: [redacted]
Reported by GetHuman3441712 on domenica 18 agosto 2019 00:34
Regarding the upcoming changes to Facebook's privacy policy, it is essential to understand how your information may be used. Channel 13 News reported on the adjustments that grant Facebook the ability to utilize your posted content, including deleted messages and photos. To safeguard your privacy, many users have been sharing a disclaimer, stating they do not authorize Facebook to disclose their information. By posting this notice, individuals are attempting to prevent any unauthorized use of their profile content. It's crucial to be proactive about protecting your privacy online. Make sure to stay informed and consider taking necessary steps to control who can access your data. Remember, it's always better to be safe than sorry.
Reported by GetHuman3442020 on domenica 18 agosto 2019 02:32
On July 28, [redacted], Dianah Taylor Baird posted a picture by the lake. Being Facebook friends, I left a comment stating we were at the lake but too lazy to get in the water or remove the cover from the boat or Seadoo. I didn't specify they were mine, as the owner, a Circuit Court Judge, cannot be associated with it on social media. Another Facebook user, David Carter, made an inappropriate comment about me, Donna Cridlin, under Dianah Baird's post. David is blocked from my account due to past harassment. He called me a derogatory name, and I request the post's removal and for David to cease. I plan to involve my attorney. Your assistance is appreciated.
Reported by GetHuman-nursecri on domenica 18 agosto 2019 02:43
Hello, I created a Facebook page via my personal account to promote a daily soap airing on the Color channel. I posted videos and photos of episodes, which were removed due to copyright issues by Voot or other sources. Subsequently, my page's functions were restricted, and my Facebook account was disabled. Despite contacting Facebook, I have been unable to regain access. Additionally, I am experiencing difficulties creating new accounts as they get disabled within 24-48 hours, even after attempting with multiple new numbers and emails. I am unsure if my name, date of birth, or IP address is causing the issue. Can someone assist me with this situation?
Reported by GetHuman-hnayak on domenica 18 agosto 2019 04:46
Hello, my name is Josephine Marie Sendico. I am having an issue with my son's account. It was linked to my email address, and I can't access it because it says my son's account was blocked due to a suspicious fake account and is asking for a picture with his date of birth. The date of birth on his account shows as June 28, [redacted], but he is only 10 years old with a birth date of June 28, [redacted]. They should have verified my son's account before blocking it. I am very frustrated right now. There are many pictures and memories on his account, so I need to recover it. I hope someone can assist me with this promptly. I am starting to dislike Facebook because of this. The email I provided is my personal email linked to my son's account.
Reported by GetHuman-jomars on domenica 18 agosto 2019 05:53
I attempted to sign up for Facebook a while ago using my email address as advertised instead of my phone number. Despite that, during registration, they demanded my phone number which I refused to provide, resulting in my registration being blocked. Now, my inbox is flooded with unsolicited emails from Facebook claiming "you have more friends on Facebook than you realize." I am eager to join Facebook, but if they do not want me to, how can I stop receiving these unwanted emails? I would appreciate it if they could unblock my registration so I can access their help center. Thank you for your assistance. John
Reported by GetHuman3442583 on domenica 18 agosto 2019 07:47
Hello Facebook, I have been trying to address the notifications I have received stating that some of my posts violate community standards regarding nudity and sexual content. These posts do not originate from me, and I suspect them to be a result of spam or hacking. This situation has restricted my posting rights and is causing difficulty in managing my pages, which I have been handling since [redacted]. The Career Buzz and Youth Leadership Program by The Career Buzz are platforms dedicated to educational causes, making it improbable that I would post inappropriate content. Strangely, I cannot locate these alleged posts when logged in, only in the notifications from Facebook. I have included screenshots for reference. I kindly request your prompt assistance in resolving this issue.
Reported by GetHuman3442795 on domenica 18 agosto 2019 09:46
I am having trouble accessing my Facebook account. I set up two-step verification with my mobile number, but I no longer have access to that number to receive login codes. I am unable to retrieve any login codes, and I need access to my account urgently as it contains important data. Can you please assist me in recovering my account using only my email address? Thank you.
Reported by GetHuman3442799 on domenica 18 agosto 2019 09:49

Help me with my Facebook issue

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