I need help with two different issues please! So first, I have my old, original Faceboo...

GetHuman3421520's Recover Hacked Account issue with Facebook from August 2019

Help with my Facebook issue
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Before contacting them, items GetHuman3421520 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3421520's own words
I need help with two different issues please! So first, I have my old, original Facebook account I believe my ex hacked changed password and whatever. I would love to get back in access if possible? I dont remember the phone or email or anything. Its been years ago, I dont think I even bothered very hard to recover it, just made a new one. **. My current account that I have been using, needed the email and phone number updated. I was in it, logged in and everything, and was in my "about info" and tried to delete my old number to add my new one. It kicked my out because it didnt recognize my new device, Android phone, and prompted me to two different options for verification. *. Get a code sent to the phone number (which I dont have and honestly can't for the life of me remember, or *. To log in on a recently used device, which I dont have either. I'm not sure what to do or what I can do, or they are just both lost forever. Please help!!

GetHuman3421520 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman3421520
Aug 14th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 609316 others
0 customers following this

Timeline

GetHuman3421520 started working on this issue
Aug 14th, 2019 6:54am