My smart phone was triple hacked by dark web. At one point my phone was being used by a...

GetHuman-marybieg's Recover Disabled Account issue with Facebook from August 2019

Help with my Facebook issue
First: share to improve GetHuman-marybieg's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-marybieg may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-marybieg's own words
My smart phone was triple hacked by dark web. At one point my phone was being used by a windows..and another android. They hijacked my old google password..my old email (*****@***.com ) So.When sprint told me my phone was safe..I created a new fb page. The name is mine Mary Bieger. That account is hacked !! I am not from Chicago.!! I had put out a few friend requests prior to hack. About * days ago ish a friend accepted that request. The hacker actually chatted w my friend about her new house..new horse..and child w autism. *I can not see the account. My friends can't see the account. My daughter can see it..My friend who did not accept that request can see it*The email related was the *ond email I created. I believe it might be *****@***.com. or *****@***.com ?? My phone was being used by a windows phone and another android out of Nevada mo. That account attached to my number ***-***-****.* The pic on the front of that account is * white horses. ( picture is of a hand drawing sitting on fireplace. Author Deanne Mc Millan.) **My phone..google Samsung..facebook were all hijacked.*I had to factory reset again..reset google..samsung..and change email again !!*I created a new facebook account. The page has my name.. I am from Kansas City Mo.*The pic is a quote ..from a pic also on my fire place*" Insanity doesn't run thru here it gallops " The pic in the back is of a young reddish brown dog.*My current account described above is connected to new email *****@***.com****-***-******So While I had control of account w * white horses I put out some friend requests. A friend recently accepted and had a conversation w my friend about my friends new horse..new house and child w autism. *I can not see that account at all. Most of current friends can't see. A friend that did not accept that request can see it. My daughter can see it.**So I reported the fake account on my current account. I sent a screen shot of that account a friend sent me. I sent them many complaints.**This afternoon my current account ( the one w insanity quote ) was disabled for pretending to be someone I am not.*I tried to follow steps to recover..sent a pic of fake account instead of my mo drivers lic.*I kept trying...but only response was " we can not help you .please refer to..)**I'd really like to have my account back !!*No idea how to do this. Do real people work at facebook or is it all run by code ??**I am tired of this ****.. *I really do not want to recreate another fb !!*Can you help ??**I am **..not very good w tech stuff**Happy to verify..but how ??

GetHuman-marybieg did not yet indicate what Facebook should do to make this right.

How GetHuman-marybieg fixed the problem

We are waiting for GetHuman-marybieg to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Recover Disabled Account issue
Reported by GetHuman-marybieg
Aug 12th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 606939 others
0 customers following this

Timeline

GetHuman-marybieg started working on this issue
Aug 12th, 2019 11:54pm