I got fooled by thinking my friend who was messaging me on Facebook was really her, but...

GetHuman-nimamash's Recover Hacked Account issue with Facebook from August 2019

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Before contacting them, items GetHuman-nimamash may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-nimamash's own words
I got fooled by thinking my friend who was messaging me on Facebook was really her, but her Facebook account got hacked and the hacker was using her profile to message me. The hacker told me that I'm qualified to win $***,**, and all I need to do is text message a number to claim my winnings. The hacker gave the telephone number and I texted them to claim my winnings. During the text message conversation with the hacker, he*she asked me for my Facebook email address and password, and I gave my Facebook email and password to him*her. That's how he*she hacked into my facebook account. The hacker changed my facebook email address, password, and my phone number associated with my facebook account. So there's absolutely no way I could log into my facebook account to reset my password, because he*she changed my email and phone number. I tried everything including using the Facebook Help Center, and all failed. The hacker put in another email address for my facebook account that said *****@***.com. I'm hoping that you guys could help me recover my account.

GetHuman-nimamash did not yet indicate what Facebook should do to make this right.

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Recover Hacked Account issue
Reported by GetHuman-nimamash
Aug 12th, 2019 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 605179 others
0 customers following this


GetHuman-nimamash started working on this issue
Aug 12th, 2019 3:38am
GetHuman-nimamash indicated the issue is not fixed yet.
Aug 12th, 2019 6:23pm
GetHuman-nimamash indicated the issue is not fixed yet.
Aug 13th, 2019 1:42am

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