My child has a high-level *yr old Pokemon Go account that was connected to my personal...
GetHuman-lauwoman's Recover Disabled Account issue with Facebook from August 2019
Help with my Facebook issue
Before contacting them, items GetHuman-lauwoman may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-lauwoman's own words
My child has a high-level *yr old Pokemon Go account that was connected to my personal Google account. I needed a way to disconnect it from my Google. I mistakenly followed the advice of a Reddit thread suggesting the creation of a new facebook acct to sign-her in. I stupidly used her Pokemon Go name because I don’t want her to have a FB acct. The fix worked but a few hours later FB disabled the acct because of a fake name. I realize this was a stupid mistake but I just need temporary access to the disabled account so I can relink my Google and unlink FB as the sign-in. I have sent in my real ID (Driver’s License) but FB does not allow any additional explanation. Niantic says they are helpless to help. It would take less than * minutes to correct this- to link Google and unlink the disabled FB acct. My child put a ton of time and energy into her Pokemon Go acct. She has mild Autism and this is a huge emotional issue. To make matters worse, her brother stupidly sent FB his picture into FB when a photo was requested because he helps her play Pokemon Go.
GetHuman-lauwoman did not yet indicate what Facebook should do to make this right.
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Aug 12th, 2019 5:47am
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