My child has a high-level *yr old Pokemon Go account that was connected to my personal...

GetHuman-lauwoman's Recover Disabled Account issue with Facebook from August 2019

Help with my Facebook issue
Before contacting them, items GetHuman-lauwoman may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-lauwoman's own words
My child has a high-level *yr old Pokemon Go account that was connected to my personal Google account. I needed a way to disconnect it from my Google. I mistakenly followed the advice of a Reddit thread suggesting the creation of a new facebook acct to sign-her in. I stupidly used her Pokemon Go name because I don’t want her to have a FB acct. The fix worked but a few hours later FB disabled the acct because of a fake name. I realize this was a stupid mistake but I just need temporary access to the disabled account so I can relink my Google and unlink FB as the sign-in. I have sent in my real ID (Driver’s License) but FB does not allow any additional explanation. Niantic says they are helpless to help. It would take less than * minutes to correct this- to link Google and unlink the disabled FB acct. My child put a ton of time and energy into her Pokemon Go acct. She has mild Autism and this is a huge emotional issue. To make matters worse, her brother stupidly sent FB his picture into FB when a photo was requested because he helps her play Pokemon Go.

GetHuman-lauwoman did not yet indicate what Facebook should do to make this right.

How GetHuman-lauwoman fixed the problem

We are waiting for GetHuman-lauwoman to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Recover Disabled Account issue
Reported by GetHuman-lauwoman
Aug 10th, 2019 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 603173 others
0 customers following this

Timeline

GetHuman-lauwoman started working on this issue
Aug 10th, 2019 8:51pm
GetHuman-lauwoman shared this issue with followers on Twitter
Aug 10th, 2019 8:52pm
GetHuman-lauwoman indicated the issue is not fixed yet.
Aug 10th, 2019 8:54pm
GetHuman-lauwoman indicated the issue is not fixed yet.
Aug 10th, 2019 8:54pm
GetHuman-lauwoman indicated the issue is not fixed yet.
Aug 11th, 2019 9:10pm
GetHuman-lauwoman indicated the issue is not fixed yet.
Aug 12th, 2019 5:47am
GetHuman-lauwoman indicated the issue is not fixed yet.
Aug 12th, 2019 5:47am
GetHuman-lauwoman indicated the issue is not fixed yet.
Aug 12th, 2019 5:47am

Moving? We Make It Easy.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies