Facebook Customer Service Issues

Hello, my name is Zainab. Yesterday, my Facebook account under the name Zye Amir was hacked. It seems the hacker gained access through Facebook notifications in my Yahoo mail as I forgot to log out of a previous session. Upon receiving an alert about an attempted login from an unusual location, I indicated it wasn't me. Despite changing my password successfully, I received another notification of unauthorized access shortly after. Upon attempting to reset my password again, my account was locked. After managing to log back in and securing my email notifications, a few hours later, I faced the same issue of someone trying to access my account. At present, the identity verification process is proving challenging, leaving me unable to regain entry. I have a few questions: 1) How can I safely regain access to my Facebook account and when can this be resolved? 2) While my account is locked, is it entirely secure from unauthorized access? 3) Should the hacker persist in their attempts, what is the best course of action? Is it wise to consider deleting my account? Thank you for your assistance.

Hello Facebook Administrator, My Facebook account, linked to the email [redacted], under the name Mirielle Chafer (Marie Chafer), has been disabled. I was in the midst of a 30-day ban, my first-ever, for an incident where I made a comment that I understand was inappropriate. I have noticed a pattern where non-left wing individuals seem to face bans more readily compared to others who engage in bullying and threats without consequences. I have encountered threats from left wing individuals who even obtained my address, and when I reported these serious issues, I was simply advised to contact the police. I accept the first ban, which is scheduled to end on August 17th, but I am truly disheartened by the deactivation of my account without prior warning or explanation. My account holds sentimental photos, messages from my late father and friends who have passed away, as well as my only means of communication with my daughter who is away at university and other friends scattered across the globe. I sincerely request to appeal this deactivation and have my account reinstated. I am willing to complete the remainder of my ban without issues. Your prompt attention to restoring my account would be greatly appreciated. Thank you for your consideration. Warm regards, Mirielle Chafer

I believe my Facebook account was compromised as the primary email and phone number were changed without my permission. Despite attempting to recover it, I have been unsuccessful. Later, after briefly regaining access, I discovered unauthorized posts on my music page promoting clothing sales. Unfortunately, the account was compromised again before I could enable two-step verification. Although I reset my password, I am now prompted for a 6-digit login code that I am not receiving. Facebook asked me to submit my ID and a photo with a handwritten code, which I did, but I have not heard back. While I received a suspicious email from someone named Apple Thomas with an approval link that didn’t work, I remain locked out of my account without receiving the necessary login code.

Hello, I am Ciara Byrne, and I am experiencing difficulties accessing my Facebook account. I am unable to log in using any of my previous passwords, despite not resetting it two weeks ago as indicated. The email linked to my account, [redacted], is no longer working, so please reach me at [redacted] I have sent Facebook scans of my library card, public service card, leap card, and DCU student card for identity verification. My account's date of birth is 4/11/[redacted]. In my current profile picture, I am in a lilac jumpsuit next to my friend Ella, who is tagged, in a black skirt and maroon bodysuit in my kitchen. I am a member of various dance groups on Facebook and recently interacted with Muireann O'Connor from DCU Messenger. I appreciate any assistance in regaining access to my account.

I need urgent assistance with accessing my Facebook account. My current account is under the name SUSAN BOYD, not Susan Kistner. I am unable to log in as I have forgotten the password. When I attempt to recover my password using my email, my old account linked to Susan Kistner is retrieved. I believe the Susan Kistner account is being utilized by someone else and I request that it be permanently deleted. Please assist in deactivating the Susan Kistner account and help me regain access to my original account under SUSAN BOYD. I do not own a computer and can only use my phone, which has the number [redacted]. My current number is not [redacted]. Additionally, I suspect unauthorized access as my Messenger now opens into another person's account named ERWIN RAMEY. Please address this issue promptly as I rely on Facebook daily and this situation is unfamiliar to me. Thank you for your help. SUSAN BOYD [redacted] [redacted]. Any assistance in deleting my old Yahoo email account would also be greatly appreciated. Thank you.

I've been unable to access my Facebook account "REDBIRD guitarman" after it was randomly stopped by Facebook. Despite multiple attempts, I have yet to receive a reason for the suspension. I created a new account, "Mark Taylor," to try and contact Facebook for an explanation, but I'm facing difficulties. I didn't make any inappropriate posts on either account, and it's been days since my last activity. I simply want to retrieve some information and then close both accounts if I could regain access. It's frustrating to be treated suspiciously by Facebook when I haven't violated any policies.

Hello. I'm Amrita Jamodhee, known as Rayon de Soleil on Facebook. I can't access my account because I forgot my password and the recovery emails are going to an old email I no longer use. I've forgotten the password to that email as well. I'm currently using [redacted] Could you please help me reset my Facebook password and send it to my current email? I have many memories on my account and would appreciate your assistance in getting access to it. I'm willing to provide my national identity card if needed. Please send the password for my Rayon de Soleil Facebook account, registered under [redacted], to [redacted] Thank you for your help.

In the Book of Revelation 16, it speaks about how everyone will be marked on their right hand or forehead, making it necessary to have this mark to buy or sell anything. It requires wisdom and understanding to interpret the number of the beast, which is [redacted]. It is wise to prepare by stocking up on food and water supplies. Some believe that these events will lead to Jesus Christ's return for his church, possibly around [redacted]. If you are worried about potential microchipping, consider addressing it before it becomes widespread. Sharing this information on platforms like Facebook may help raise awareness and potentially help others. Take care and stay informed!

I am struggling to access my Facebook account under the name Brandon Spiller. The phone number I previously used, [redacted], is no longer recognized by the system. I have another account that I want to delete, but the one I've had since [redacted] or [redacted] seems to have an issue with the phone number not matching. Despite searching in the help center by name, I can't locate it, yet my friends can still find it. The account I wish to address features a profile picture with myself, a friend named Triston Alvarez, and my mom, Kandy Spiller. Any assistance would be greatly appreciated. Thank you.

My Facebook account has been compromised, and I am unable to access it. Initially, I could log in on my phone due to automatic login, but the hijacker has changed all details, making it impossible for me to get back in. I have attempted the "Report Compromised Account" option, but it leads me in circles, asking for my phone number and a previous password repeatedly without results. I am concerned about the activities the unauthorized user might be carrying out using my account. Is there any way to regain control of my account or deactivate it to prevent further harm by the hijacker?

On August 6, [redacted], the Jefferson Davis County Sheriff's Department posted a picture of my son, claiming he was wanted in a case. Although he was arrested, my concern lies in the inaccurate and unfair comments made on the post, which could lead to misconceptions. Despite the post being deleted, I have screenshots and wish to access statistics on it. I noticed at least 32 likes and over [redacted] shares, potentially reaching millions of viewers. The post's impact is worrisome as misinformation can spread rapidly and affect many. Thank you.

I have posted my job opportunity in multiple Facebook groups using the same text but different ad pictures, unaware that this violates the rules. I have been prompted to upload a picture of myself for review. My Facebook name is Ashley and Carlos Martinez, my profile URL is www.facebook.com/cam031393, and my email is [redacted] My phone numbers are [redacted] and [redacted], and my current city is Clearwater. I apologize for the mistake and am willing to provide any further information required to resolve this issue.

As a co-admin of a page, I recently faced penalties on Facebook due to another admin violating the community guidelines. This situation has been unjust, as I did not breach any rules myself. It has been particularly challenging for me as an individual with autism who relies on Facebook for social connections. The incident has greatly impacted my mental well-being, causing feelings of depression and even thoughts of self-harm. I seek clarification on why I was penalized for the actions of another admin and appeal to Facebook to reconsider their decision. It is crucial for me to regain access to my account and reconnect with my friends through the platform.

As a co-admin of a page with other admins, I recently encountered an issue where one admin violated the community guidelines, resulting in penalties that affected me, even though I did not breach any rules personally. This situation has been distressing for me as an individual on the autism spectrum who relies on Facebook to combat social isolation. The unfairness of this situation has had a significant negative impact on my mental health, exacerbating my depression and leading to suicidal thoughts. I am struggling to cope with the repercussions of being punished for someone else's actions. I am seeking clarification as to why I faced consequences for violations I did not commit. I hope for Facebook to recognize their error and reinstate my posting privileges to remedy this unjust situation.

Today, it seems my account was hacked. Someone sent messages asking for money from my contacts, directing it to a different bank account. I quickly updated my status to alert others of the breach before being logged out of all devices. Upon trying to log back in, my password was invalid, even though I had just changed it. Resetting the password led to an error stating the new password was old. Despite numerous attempts, I continue to face the same issue. Unfortunately, I am unable to receive reset codes via phone or my Facebook-registered email. To address this concern linked to the hacking incident, I've provided an alternate email address below.

Today, it seems my Facebook account was hacked, as friends informed me they received messages asking for money to be sent to a different bank account. I quickly posted a message on my status, but then got logged out. I attempted to reset my password, but each time I tried to log back in, it said I was using an old password that had just been changed. Despite trying new passwords, I kept receiving the same message. Now, I cannot receive the 6-digit code to reset the password. I am concerned if the hackers can see my password changes and how I can regain access to my Facebook and Messenger accounts. I have provided an alternative email for assistance.

To whom it may concern, Hello, my account was disabled on June 27, [redacted]. I believe it was due to posting photos depicting a white power symbol to highlight its misuse by white supremacy activists, not to endorse it. I have reviewed the community standards to avoid any inadvertent violations. I will remove any content that could be misinterpreted. I've had this account for over a decade with many memories and use Facebook Marketplace for business. I've provided my photo ID as requested to confirm my identity. Thank you for your time and for considering reactivating my Facebook account. Thank you, Matt N.

I'm seeking assistance to change my cousin's Facebook profile into a Memorial page. He passed away on August 25, [redacted]. His name is Jakim Allen, also known as "Jok Doe Low" on Facebook. I successfully changed his older brother Hasan Allen's profile into a Memorial page when he passed away on August 3, [redacted]. However, Jakim's page seems to have disappeared entirely. I'm uncertain if it was flagged as spam, hacked, or facing some other issue. I simply want to turn his page into a Memorial page to allow family and friends to honor his memory there. To my knowledge, no one had access to Jakim's passwords, so the disappearance is puzzling. Your help in resolving this matter would be greatly appreciated. I am Omar Allen, also known as David Grims on Facebook, Jakim's older cousin and Hasan's younger cousin. Thank you in advance for any assistance provided.

I came across a Facebook profile with the link provided. Tracy George contacted me, promising great profits through cryptocurrency mining by investing $[redacted]. I chose to invest $[redacted] and made a profit of $[redacted]. However, when I tried to withdraw, the admin requested 5% of the profit. Despite paying, I did not receive the funds and was told to wait for 7 days. Following this, they asked for my bank information, claiming a Bitcoin error. Subsequently, a so-called Barclays bank admin demanded an $[redacted] wiring fee. I contacted Barclays' fraud prevention department, only to discover they do not conduct business through WhatsApp or Bitcoin. I reported the scam to the police but lost $[redacted] in the process. The website they use is cryptoptionsinvestment.com, and they rely on scamadviser.com for fake positive reviews. I urge for Tracy George to be banned from posting fake offers, as she continues to dupe innocent individuals consistently.

I have been attempting to log in to my fraternity’s Instagram for the past four days, but have been unsuccessful. The app indicates a suspicious log in and prompts me to enter a verification code sent to an unfamiliar email address "k*******[redacted]". Unfortunately, no one in my group recognizes this email or has access to it. Despite knowing the correct password for the account, I am unable to log in without this verification code. Our Instagram username is “kkpsialphapsi” and the password is “alphapsi1919”. I am hoping to find out the full email address attached to our account so we can attempt to gain access. We previously used "[redacted]", which seems similar to the mysterious email provided, but we have not received any verification codes at that address. It appears there may be an issue preventing the system from sending us the necessary code to access our account.