Facebook Customer Service Issues

Archive 762

The following are issues that customers reported to GetHuman about Facebook customer service, archive #762. It includes a selection of 20 issue(s) reported August 9, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I recently bought a new phone and am facing an issue with accessing my Facebook account. It has been 10 years since I last logged in, and I no longer have access to the email linked to the account or remember the old password. Although I'm still logged in on my old phone, I can't remember the decade-old password to log in on the new device. Despite attempting to reset the password, I haven't been receiving the 6-digit code Facebook claims to be sending. Thank you for any assistance you can provide. 😊
Reported by GetHuman-faithtir on Friday, August 9, 2019 11:09 PM
Hello Facebook, I am unable to log into my account because it has been disabled by mistake. Therefore, I need to send you my government-issued ID with my personal information, such as name and date of birth, to verify my identity. It is important that the name on my Facebook account matches the name on my ID to prove that it belongs to me. Therefore, I have sent you the necessary information to reactivate my account. Thank you.
Reported by GetHuman-amynalda on Friday, August 9, 2019 11:11 PM
On April 20, [redacted], I attempted to post a meme featuring Hitler with a caption related to a birthday on Facebook. The post was not allowed, and when I complained about not being able to share a joke while others can post harmful content without repercussions, my account was permanently disabled without warning. Despite the intention not to cause harm and some of my Jewish friends finding it humorous, my account was disabled. This is difficult for me as my business is linked to this account, impacting my ability to manage my page and respond to messages. Additionally, the loss of access to photos stored on the account is concerning. I wish to recover these images and give authorization to other members in my office to manage the business Facebook page in my absence.
Reported by GetHuman3399960 on Friday, August 9, 2019 11:13 PM
There is a fake account on Facebook that regularly posts obscene photos of me. The account does not correspond to any real person in my city. I have tried reaching out to Facebook support but have not made any progress. I am considering involving the local police if necessary.
Reported by GetHuman3400053 on Friday, August 9, 2019 11:39 PM
I'm having trouble with my account being disabled repeatedly, and it's frustrating. As an Army recruiter in Baton Rouge, I want to set up a Facebook page for my recruits to connect with me. My name on Facebook is Sanchez P. Brown. I can be reached at [redacted]. I don't understand why my account keeps getting disabled. I have people I know who are trying to send me friend requests, and they can't. I really need to regain access to my account.
Reported by GetHuman3400088 on Friday, August 9, 2019 11:50 PM
Hello Facebook team, My account was disabled on the 6th of August, [redacted]. I have appealed multiple times to the Facebook community, but I have not received any response. I kindly request for my disabled account to be re-enabled. I apologize and assure you that I will not repeat any mistakes. Below is my account information: Email: [redacted] Phone: +[redacted]0 Name: Usman Iqbal I have also attached my government proof. I hope the Facebook team will respond to me soon. Thank you.
Reported by GetHuman-usmania on Friday, August 9, 2019 11:54 PM
I shared an opinion on a public forum some time ago that resurfaced, discussing why I do not support the trans community. I still hold my viewpoint and did not single out anyone in particular. Presently, I am facing harassment due to a post circulating about me with over 20 shares, each receiving significant attention and leading to more harassment. I have reported this post multiple times on Facebook for violating various guidelines, but I am disappointed to see that the post, which targets and threatens me, remains active. It is distressing and embarrassing that no action has been taken against this post, which has triggered a cyber attack against me. I am considering reaching out to law enforcement about this issue. My main request is for the post to be promptly removed, putting an end to this situation. Please contact me for the link to the post in question. Thank you.
Reported by GetHuman-braddura on Saturday, August 10, 2019 12:20 AM
I'm having trouble accessing my Facebook account and using Messenger. I received an onscreen message from Facebook saying, "You Can't Use FaceBook now. We're reviewing the photo you sent on 09 August." It has been all day, and I'm unsure if this is normal. When will I regain access to my account and use Messenger again? I have not been able to find any answers after spending hours searching through Facebook Help Desk. It's been a frustrating waste of time. I would appreciate any assistance.
Reported by GetHuman3399367 on Saturday, August 10, 2019 1:20 AM
My account has been censored by a computer algorithm. As an educator with multiple degrees and years of experience, I strongly oppose machines making decisions without understanding context. I've served in the military and in public schools, always communicating respectfully. I demand human assistance promptly. You can reach me at [redacted]. Thank you.
Reported by GetHuman-tpauzen on Saturday, August 10, 2019 2:12 AM
I am sharing the email regarding my order #[redacted] from Heaven Fashion Store. Despite the confirmation stating my order is on the way, I have not yet received it. I have paid for the item but have been unable to reach out to anyone at the company to inquire about the status of my shipment. The item I ordered is a pair of Luminous Fiber Optic Shoes in the color white. If there are any updates or if you can assist me in tracking my order, please let me know. Thank you.
Reported by GetHuman-janmasse on Saturday, August 10, 2019 2:29 AM
My Facebook account under the name Regine Villero Lagasca has been hacked. Unfortunately, I no longer have access to the old phone number and the Yahoo email address that were linked to my account for recovery purposes. As a result, I am unable to receive any confirmation codes to regain access. I have been dealing with this stress for a week now, trying to figure out how to recover my account. I am wondering if I can use my legitimate Gmail account as a new recovery email, even though it was not previously linked to Facebook. I believe this might be the best solution. I am hopeful that you can assist me with this issue and provide a positive response. I am open to any suggestions you may have. Despite trying all the methods provided on screen, my alternative recovery options are no longer accessible. Therefore, I kindly request to use my Gmail account or new phone number to recover my account. Thank you for your attention to this matter.
Reported by GetHuman3400558 on Saturday, August 10, 2019 2:35 AM
My daughter's Facebook account was hacked, and it began posting in groups she is part of, encouraging people to put money into a gambling site. This occurred a few times a week. After changing settings and passwords with no success, she closed her account and opened a new one. Within 24 hours, the same issues occurred. We had her computer checked for viruses, did a factory reset on her phone, closed the second Facebook account, and opened a third one, thinking the problem was resolved. However, she just received an acceptance from a group she didn't join. She has used the same name on all three accounts, different passwords for each, and used a phone number instead of an email for the last one. How can we prevent this from happening again?
Reported by GetHuman-anneraym on Saturday, August 10, 2019 3:02 AM
I've noticed I'm locked out of Facebook again due to a comment I don't recall making. While I remember my previous comments clearly, this one is unfamiliar. It's frustrating not being able to view the entire context of the comment. I'm concerned about the limitations on freedom of speech, especially for conservatives who seem to be increasingly targeted. This feels like a strategy to suppress our voices and influence in elections. Despite these challenges, my support for President Trump remains unwavering. I strive to be more cautious with my words on the platform. I'm unsure about this specific comment and would appreciate seeing the post, including all comments, and knowing the date it was posted.
Reported by GetHuman3400658 on Saturday, August 10, 2019 3:14 AM
Hello, I am Kush Mohan Gupta, a Facebook user for the past 10 years. Unfortunately, a friend played a prank on me by asking to share a video on FB Messenger to his different account. Without watching it, I obliged and shared it, only to receive a notification that my account has been disabled for sharing ineligible content. This situation has had a significant impact as many aspects of my personal and business life are linked to Facebook. I am seeking assistance on how to recover my account. Any help to resolve this issue would be greatly appreciated. Thank you, Kush Mohan Gupta
Reported by GetHuman-kmgkushm on Saturday, August 10, 2019 5:25 AM
I recently tried to create a Facebook account and later attempted to add a business page. I received a welcome message at my email address, but there seems to be an issue with verifying my identity. After trying to log in, I received a notification that my account was under review. Despite submitting my driver's license as requested, my account is now disabled. I'm new to Facebook and unsure if this is a normal process. I have been unable to access my account or business page since Thursday, August 8th, [redacted]. Could you please assist me with this matter? Thank you for your help. Regards, Neil
Reported by GetHuman-squeal on Saturday, August 10, 2019 5:46 AM
Hello Facebook, it's Abhi Alex from India. I'm facing a login issue on Facebook due to unauthorized attempts. Facebook is requesting verification through my old number which is no longer active. I've updated my new numbers and email, but Facebook insists on verifying with the old number only. Additionally, Facebook requires approval from different browsers used previously. Another verification method asks to select friends messaged before, but I've reached my hourly limit despite choosing contacts I've texted. I've been unable to log in for a few hours now. Please assist me in verifying through my updated numbers or email. Thank you.
Reported by GetHuman-abhialex on Saturday, August 10, 2019 5:52 AM
Urgent Help Needed with Facebook Login Issue I urgently need assistance with accessing my Facebook account named Deval Bhojak, which I have had for 9 years. Since moving to New Zealand on August 1st, I reinstalled the Facebook app and it is now prompting me for a security check. Unfortunately, I am unable to complete the check because I cannot recall the previously logged-in device from 3 months ago and I no longer have access to my registered Indian mobile number to receive a verification code. I am perplexed as to why I am not being given the option to use my email address for verification, as I can still access that. This situation is crucial for my professional activities. Your prompt assistance in resolving this matter would be greatly appreciated.
Reported by GetHuman-devalbho on Saturday, August 10, 2019 6:03 AM
Dear Team, I hope you are having a good day. I wanted to inform you that my Facebook account has been locked since yesterday afternoon. I have already provided the requested documents to your team, but I am still unable to access my account. I kindly request your assistance in resolving this matter as I eagerly await your support. Account Details: Email: [redacted] FB page name: Nwe Nwe Win (my wife's name as per her passport, which I have submitted to your team) Mobile: [redacted][redacted] Please note that this account originally belonged to me, but my wife is currently using it and has updated the account details (name, birthday, city) accordingly. I have submitted my wife's UAE ID, her passport, and my passport, as well as an email under my name. I trust that you and your team will understand the situation and address the issue promptly. Thank you.
Reported by GetHuman3401136 on Saturday, August 10, 2019 6:44 AM
Hello. Approximately two weeks ago, my Facebook account was closed due to an attempted breach. Following numerous requests from you to verify my identity and change passwords, you eventually locked the account. I tried to comply by identifying friends through tagged images, but as my phone number is from Israel, I couldn't receive a phone ID. I provided my number with the international prefix: +[redacted]11. Subsequently, I was requested to submit a copy of my driver's license, which I promptly did. Despite following all your instructions, I keep receiving the same message repeatedly instead of having my account reinstated. It's worth mentioning that my name has been translated differently between my Passport as Dor Yehezkiely and Facebook as Dor Yehezkeally in English script.
Reported by GetHuman-doryehez on Saturday, August 10, 2019 6:46 AM
Due to a conflict with my (ex) girlfriend, she continues to involve others in sharing pictures and comments on pages I used to be part of. I deactivated my account years ago due to this issue. She has been reported for this behavior, and now others are joining in, such as Darbie Flowers from Georgia. The comments being shared are false and meant to cause trouble. I am currently off social media due to fear of being tagged and having my privacy invaded. I used to manage social media for businesses until she interfered. I cannot access these posts, but they can likely be found on Darbie Flowers' activity. Unfortunately, even if this is resolved, she may involve other friends, so I may need to seek help again.
Reported by GetHuman-jdmoose on Saturday, August 10, 2019 7:52 AM

Help me with my Facebook issue

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