My account was hacked last Friday night, because I tried to log in to a browser and it...

GetHuman-saga_joe's Recover Hacked Account issue with Facebook from August 2019

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Before contacting them, items GetHuman-saga_joe may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-saga_joe's own words
My account was hacked last Friday night, because I tried to log in to a browser and it says incorrect password, I repeatedly tried and check but still my password is still incorrect, when I checked the recovery email I discovered it was new (because I was still logged in from my facebook app on phone) then after completely loss control of my account (because password and recovery email was changed) I turned on the two-factor authentication app and logged my account on all unknown devices because I was confused why I was logged in Vietnam when in fact I lived in Philippines, I didn't knew how two-factor authentication works (I didn't wrote down the ** codea because it wasn't shown after I turned on my settings) the next morning I was notified again that I logged in from Vietnam but when I clicked the notification I was logged out of my own authentication app (Remember, MY AUTHENTICATION APP) in which I am using to get codes to log in whenever I log in from a new browser or device. After then I recently discovered that I had a back up email to recover my account, but when I changed the password and log back in, I need to enter a six digit code from my authentication app, but the authentication app in which I am using have been logged out, so my problem is how do I get to log back in 'cause I don't know what to do anymore, I don't have any trusted contacts, my sim was expired long ago, and I have been trying to use an ID in order for them to identify me and my account but I ended up for directed at help center in which I can't find any solution to problem I am facing right now. This is my only chance and that was my only one accouny so please let me recover my account 'cause I cannot get a code because I got logged out of my authentication app.

GetHuman-saga_joe did not yet indicate what Facebook should do to make this right.

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Recover Hacked Account issue
Reported by GetHuman-saga_joe
Aug 9th, 2019 - 2 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 600492 others
0 customers following this

Timeline

GetHuman-saga_joe started working on this issue
Aug 9th, 2019 9:59am
GetHuman-saga_joe indicated the issue is not fixed yet.
Aug 9th, 2019 10:01am
GetHuman-saga_joe indicated the issue is not fixed yet.
Aug 9th, 2019 10:01am
GetHuman-saga_joe indicated the issue is not fixed yet.
Aug 9th, 2019 10:03am
GetHuman-saga_joe indicated the issue is not fixed yet.
Aug 9th, 2019 10:03am
GetHuman-saga_joe indicated the issue is not fixed yet.
Aug 9th, 2019 10:03am
GetHuman-saga_joe indicated the issue is not fixed yet.
Aug 10th, 2019 10:18am
GetHuman-saga_joe indicated the issue is not fixed yet.
Aug 12th, 2019 2:14am
GetHuman-saga_joe indicated the issue is not fixed yet.
Aug 12th, 2019 2:15am
GetHuman-saga_joe indicated the issue is not fixed yet.
Aug 12th, 2019 11:05am
GetHuman-saga_joe indicated the issue is not fixed yet.
Aug 14th, 2019 12:17pm
GetHuman-saga_joe indicated the issue is not fixed yet.
Aug 14th, 2019 1:06pm
GetHuman-saga_joe indicated the issue is not fixed yet.
Aug 14th, 2019 1:06pm
GetHuman-saga_joe indicated the issue is not fixed yet.
Aug 14th, 2019 1:06pm
GetHuman-saga_joe indicated the issue is not fixed yet.
Aug 14th, 2019 1:06pm

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