Hello,**I suspended my my Facebook account on **-**-****. It told me at that time that...

GetHuman3381245's customer service issue with Facebook from August 2019

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The issue in GetHuman3381245's own words
Hello,**I suspended my my Facebook account on **-**-****. It told me at that time that I could reactivate my account at any time in the future. **Today I tried to log in to reactivate my account. It told me that my password was incorrect. I was using the same password that I had always had. Then I had no choice except to select the "forgot my password" option. This took me to a page to enter a *-digit code that I was to receive via the email address attached to my Facebook account.**I received that email, and entered the *-digit code. This wasn't good enough apparently, because once I entered the code, I then received a message stating that I was now locked out of my account for security purposes, and told me that I needed to confirm my identity.**So I clicked to start this process. However, the only option that it gave me for confirming my identity was that I needed to select three friends from the five that Facebook gave me to choose from, and get codes from them. Three of those friends I don't even know personally, nor would I have an idea how to contact them. The other two are no longer even ON Facebook.**There are no other options available for me. How am I supposed to confirm my identity??? I think this is crazy given that I was able to get my account access code from Facebook via my email address on file with my Facebook account (this email address that I am using right now), but then once I used that code to log in Facebook LOCKED my account??? Insane.**Any help would be appreciated**Larry

GetHuman3381245 did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman3381245
Aug 6th, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 595519 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman3381245 started working on this issue
Aug 6th, 2019 9:58pm
GetHuman3381245 indicated the issue is not fixed yet.
Aug 7th, 2019 2:52pm
GetHuman3381245 indicated the issue is not fixed yet.
Aug 8th, 2019 12:52am
GetHuman3381245 indicated the issue is not fixed yet.
Aug 8th, 2019 12:55am
GetHuman3381245 indicated the issue is not fixed yet.
Aug 12th, 2019 12:12pm

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