I recently purchased a pair of sneakers .thro' a FB ad from a co. called MOOKY.**The sh...

GetHuman3376337's customer service issue with Facebook from August 2019

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The issue in GetHuman3376337's own words
I recently purchased a pair of sneakers .thro' a FB ad from a co. called MOOKY.**The shoes were a very uncomfortable fit and as they were purchased with a ***% money-back guarantee, I contacted them for refund instructions only to be told that to get a refund I had to return the goods to China at my own expense. As this was unacceptable I pressed for a refund and was eventually offered a "coupon" to spend on their site.*Their site contains only ** random items (including the sneakers) most of which are overpriced plastic things (not shoes). All items offer ***% refund, all state that due to high demand the goods will take * - ** days to deliver ( not that they are coming from China) and that they each item is "nearly sold out" (which has been the case for * weeks). All goods are allegedly heavily discounted!*The advertisement is very misleading in many aspects and I think it deserves investigation. ***I think the ad is very misleading *As I was not going t

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Facebook

Customer service issue
Reported by GetHuman3376337
Aug 6th, 2019 - 3 years ago
Not resolved
Seen by 22 customers so far
Similar issue to 593888 others
0 customers following this

Timeline

GetHuman3376337 started working on this issue
Aug 6th, 2019 5:20am
GetHuman3376337 indicated the issue is not fixed yet.
Aug 6th, 2019 10:19am