Today (August *th, ****) around *:** pm I was scrolling through Facebook and it logged...

GetHuman-erhunteb's Recover Hacked Account issue with Facebook from August 2019

Help with my Facebook issue
First: share to improve GetHuman-erhunteb's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-erhunteb may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-erhunteb's own words
Today (August *th, ****) around *:** pm I was scrolling through Facebook and it logged off on me. When I went to enter my password it said it was incorrect and that my password was changed on the previous Friday. I never changed my password so I am expecting that somebody may have hacked into my account and changed it themselves. It said reset password and they sent a code to my email that I used to set up my Facebook account which is *****@***.com. The only issue is I haven’t used that email since ****-**** when I originally signed up for my Facebook account and yahoo actually deleted that email did to negligence. This puts me in a bind because I have no way to reset my password. Is there anyway you can possible reset it for me or use my other email address to help me fix this issue? My preferred email is *****@***.com and my cell phone number is **********. Please let me know if there is anything else I can do! I’ve had my Facebook since I was young and I would hate to lose all the great memories I’ve documented on there and all the friends I have. Thank you so much!

GetHuman-erhunteb did not yet indicate what Facebook should do to make this right.

How GetHuman-erhunteb fixed the problem

We are waiting for GetHuman-erhunteb to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Recover Hacked Account issue
Reported by GetHuman-erhunteb
Aug 6th, 2019 - 3 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 593744 others
0 customers following this


GetHuman-erhunteb started working on this issue
Aug 6th, 2019 3:10am
GetHuman-erhunteb indicated the issue is not fixed yet.
Aug 6th, 2019 10:55am
GetHuman-erhunteb indicated the issue is not fixed yet.
Aug 6th, 2019 10:57am