Today (August *th, ****) around *:** pm I was scrolling through Facebook and it logged...

GetHuman-erhunteb's Recover Hacked Account issue with Facebook from August 2019

Help with my Facebook issue
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Before contacting them, items GetHuman-erhunteb may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-erhunteb's own words
Today (August *th, ****) around *:** pm I was scrolling through Facebook and it logged off on me. When I went to enter my password it said it was incorrect and that my password was changed on the previous Friday. I never changed my password so I am expecting that somebody may have hacked into my account and changed it themselves. It said reset password and they sent a code to my email that I used to set up my Facebook account which is *****@***.com. The only issue is I haven’t used that email since ****-**** when I originally signed up for my Facebook account and yahoo actually deleted that email did to negligence. This puts me in a bind because I have no way to reset my password. Is there anyway you can possible reset it for me or use my other email address to help me fix this issue? My preferred email is *****@***.com and my cell phone number is **********. Please let me know if there is anything else I can do! I’ve had my Facebook since I was young and I would hate to lose all the great memories I’ve documented on there and all the friends I have. Thank you so much!

GetHuman-erhunteb did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman-erhunteb
Aug 6th, 2019 - 3 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 593744 others
0 customers following this

Timeline

GetHuman-erhunteb started working on this issue
Aug 6th, 2019 3:10am
GetHuman-erhunteb indicated the issue is not fixed yet.
Aug 6th, 2019 10:55am
GetHuman-erhunteb indicated the issue is not fixed yet.
Aug 6th, 2019 10:57am