I can't login anymore, it keeps asking me for my ID and my scanner don't work anymore a...

GetHuman3375576's Recover Disabled Account issue with Facebook from August 2019

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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman3375576's own words
I can't login anymore, it keeps asking me for my ID and my scanner don't work anymore and I can't scan my drivers licence or anything, my hardrive crashed and I had to chage it and install everything again. II run Mageia * Linux and always have and I uce Google Chrome on it. can you help me, my phone number is ***-***-**** it's a home phone, not a cell phone, my email is *****@***.com and I live in North Bay Ontario Canada and I can't do nothing to get it working, keeps taking me to a page wanting a copy of my divers licence or a picture ID of some sort, you need to phone me because, I don't have a working scanner to scan my ID and I'm not buying a new one just to fix this stupid issue. my internet provider is vianet.ca you can phone them to get my address if you don't believe who I am, they have my home address which is *** Copland St. North Bay Ontario Canada and you don't need to contact me through email, please phone me because the codes I get, still don't let me login without a drives lisence and this has been happening for close to two weeks and, I'm telling you now, facebook is a very depressing bad situation for a ** year old man!!! please call me. Thank You Allan Wilson

GetHuman3375576 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Disabled Account issue
Reported by GetHuman3375576
Aug 6th, 2019 - 3 years ago
Not resolved
Seen by 19 customers so far
Similar issue to 593590 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman3375576 started working on this issue
Aug 6th, 2019 1:03am
GetHuman3375576 indicated the issue is not fixed yet.
Aug 9th, 2019 8:13pm
GetHuman3375576 indicated the issue is not fixed yet.
Aug 9th, 2019 8:16pm
GetHuman3375576 indicated the issue is not fixed yet.
Aug 9th, 2019 8:16pm
GetHuman3375576 indicated the issue is not fixed yet.
Aug 9th, 2019 8:16pm
GetHuman3375576 indicated the issue is not fixed yet.
Aug 9th, 2019 8:16pm
GetHuman3375576 indicated the issue is not fixed yet.
Aug 17th, 2019 4:51am