My daughter's Facebook account has been hacked. *We have tried to recover it but we can...

GetHuman-tashlamm's Recover Hacked Account issue with Facebook from August 2019

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Before contacting them, items GetHuman-tashlamm may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-tashlamm's own words
My daughter's Facebook account has been hacked. *We have tried to recover it but we can't as the person who has hacked it has changed all the recovery details.**My daughters name is tanischa Lammers. And the person who hacked her account has full control. They changed recovery details to f******i@y*****.com with the sms to be sent to ************... this phone number and recovery email address is not tanischa's and needs to be either changed back to the original details immediately or I can give alternative details for this to be fixed immediately...**I am reporting this to authorities as we speak. You can contact me on the email address provided to fix this immediately as this is a major security breach and breeches Facebook safety standard.

GetHuman-tashlamm did not yet indicate what Facebook should do to make this right.

How GetHuman-tashlamm fixed the problem

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Facebook

Recover Hacked Account issue
Reported by GetHuman-tashlamm
Aug 5th, 2019 - 3 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 593510 others
0 customers following this

Timeline

GetHuman-tashlamm started working on this issue
Aug 5th, 2019 11:56pm
GetHuman-tashlamm indicated the issue is not fixed yet.
Aug 7th, 2019 5:29am