on sunday july **, **** i received a notification regarding an unusual attempt to acces...

GetHuman3375263's Recover Hacked Account issue with Facebook from August 2019

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Before contacting them, items GetHuman3375263 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3375263's own words
on sunday july **, **** i received a notification regarding an unusual attempt to access my facebook page DeMetriix Dee-Dee Debonaire. it was not an attempt of a log-in that i had done so i responded no and changed my password. approximately thirty minutes to an hour later i received the same notification, thinking it was regarding the log int that i had just done, i replied yes. the very next morning, i tried to log into my facebook account and was unable to. For the past week i have made several unsuccessful attempts to contact the help center to notify of the account take over. i have attempted to change the my password but i have since realized that the email address was changed. when i originally opened that facebook account i used the email *****@***.com back in **** i believe. i no longer have any access to this email address. there are not alternatives to accessing your account when you no longer have access to the original email address as i have tried multiple times but it just keeps taking me back to the questions regarding that original email but i cant use that email because whom ever has taken over my account has changed the email address to something i have no idea of what it is. Just to prove that this is my page, i started and was managing my personal blog page Unconditionallyme. i also was an admin for my class reunion page entitled SHArcher Class of ****. i did attempt to start a second page that was immediately deactivated by facebook. i was not at all comfortable being asked to upload a picture id when my original account had just been taken over. i really would like to regain access to my page DeMetriix Dee Dee Debonaire as i have had it for at least the last ** years. i would appreciate a response to my email *****@***.com

GetHuman3375263 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman3375263
Aug 5th, 2019 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 593479 others
0 customers following this

Timeline

GetHuman3375263 started working on this issue
Aug 5th, 2019 11:42pm
GetHuman3375263 indicated the issue is not fixed yet.
Aug 6th, 2019 11:34am

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